Windows 10: User account gone from drive C, present in drive D

Laptop sudden shutdown, and after rebooting I realized my main user account is gone, and I'm logged into another account non temporary accountA quick check to drive C users shows that the account is gone, but however when I look into drive D the account is thereHow do i recover my account and all its settings and preferences to use again?

:)

 

No C: but D: drive has all the data

Hi Austin,

To help you with your concern regarding the data on the drive C:, you're seeing the drive "C:" as the drive "D:" because you're booting your computer outside Windows. When booting your computer outside Windows, the system is reading the recovery partition
as drive C: and the data in the drive C: \ are listed on the drive D: \. Try to boot your computer and try to check again the data in the drive C: \ and see if the data are listed.

Regards.

 

User account missing

Hi Sara,

Thank you for posting your query on Microsoft Community.

I suggest you to check if the user account folders are present in Users folders.

Follow the below steps

In C drive, go to users folder and check if the user account folders are present.

If it is present create a new account and transfer the folders to new account.

Please let us know if you need further assistance.

Thank you.

 

D drive

Hi,

Based on the details you have provided us, it appears that there might be some corrupted contents on the said partition. We can also consider that this is caused by a virus.

For us to check if a certain virus is hiding your files, kindly follow the steps below:

• Type Command prompt in the search bar.
• Type-in the following command:
  
  attrib -h -r -s /s /d D:\*.*
• Press Enter to execute the command.

If you think that there is nothing important stored in it, then we suggest that you reformat your D drive so that you can use the free space for important files.

You can follow the steps below to start with the process:

• Click on the File Explorer.
• Select This PC.
• Right-click on your D drive, then click on Format.
• Follow the on-screen process to finish formatting the partition.

Let us know how it goes so that we can further assist you.