Windows 10: User can't login with correct credentials when domain is unreachable

SenaR88 · Jun 9, 2020

Hi, I have an issue with Windows 10 version 2004 Enterprise. I've fresh installed win10 ver2004 on the new laptop. Entered it into domain, setup pass, PIN, fingerprint for user, everything worked fine. But when user went to another city and tried to login laptop the problem appeared "password is incorrect" Pass, PIN and fingerprint doesn't work. The only thing helped in this situation is login by local administrator and connect via VPN to our corporate network, then he switched to his domain user and password started to work. But when he restarted laptop the problem comes up again. With previous version 1909 wasn't any problems like this. Looks like the problem with credential cash. I googled all info regarding this problem, nothing helped. Please help.

:)

Brink · Jun 9, 2020

Credential Guard lab companion

If you have heard about Credential Guard in Windows Server 2016 (and in Windows 10), but do not have an environment to try it out, here is a lab environment we built for you to play.

Lab access

The link will lead you to a sign up page, after that, you will see the following labs listed for Windows Server 2016:

Windows Server 2016 labs

There are 3 exercises in the “Implementing Breach Resistance Security in Windows Server 2016”:

Credential Guard

Remote Credential Guard

Device Guard

This blogpost will walk you through the Credential Guard lab details.

After click on the link of Breach Resistance lab, you be required to sign in and then you can launch the lab:

Sign-in

Launch page

It takes a few minutes to create the VMs, and once it has done, you will see the following machines prepared:

Initialize

DC: domain controller, which is not used for this exercise.

SRV01 and SRV02: both are Windows Server 2016, and used for the lab exercise.

Lab exercise – Explained

The steps are listed in the Content section:

Content

This lab is structured to cover the following in sequence:

Understand how attackers can use the hash in memory to gain access to domain controllers

Configure Credential Guard

Verify the hash in memory is protected using Credential Guard

You can follow the steps listed under the content section to complete the lab, the intent of the blog, is to break the procedures into groups, to help you understand the exercise better.

Prep the hash

Lsass.exe is the process which handles user logon, it stores the user credential information in its memory. The memory is cleared when the machine starts up. In this lab environment, all the virtual machines start at the time lab launches, when you logon to the machine, you will only have the logon user credential information in memory. In order to demonstrate an attacker gaining user access using other account’s hash, the first part of the lab is to simulate a server which has been running for a while, different users had remotely or locally connected to it, therefore, lsass memory stored many different user credential information.
This is accomplished by step 1-8.

Retrieving credential hash

Mimikatz is a popular tool for retrieving lsass memory information. The tool has been copied to the lab machines, step 9-13 walk you through the process of dumping lsass memory using Mimikatz.

Pass the Hash

Pass the hash is a hacking technique that allows an attacker to authenticate by using the underlying NTLM, instead of specifying the user password. In step 14 to 24, you will extract LabAdmin hash from lsass using Mimikatz, and use the hash to open a PowerShell console, and perform a couple of operations using the LabAdmin privilege:

Add a user to the domain admin group

Open remote PowerShell connection to a domain controller

Both operations could not be performed by the logon user. But using the hash of the LabAdmin, an attacker will be able to do it using the information retrieve from Lsass memory.

Configure and verify Credential Guard

Step 25 to 36 illustrate the steps to configure credential guard, then verify its status using msinfo32.exe and PowerShell.

Step 37 to 43 goes further to use Mimikatz to show the hash in Lsass is now encrypted using Credential Guard.

More info

The exercise illustrated the benefit of Credential Guard in Windows Server 2016 as well as Windows 10. For more information, you can find here.
Click to expand...

Source: Credential Guard lab companion Datacenter and Private Cloud Security Blog

See also:

Enable or Disable Credential Guard in Windows 10 Windows 10 Security System Tutorials

Verify if Credential Guard is Enabled or Disabled in Windows 10 Windows 10 Security System Tutorials

Angela Pun · Jun 9, 2020

Generic Credentials

Hi,

Saving your login information in the Windows Credential Manager can be helpful as it saves time when logging in to websites or other computers on a network. To provide you the best steps in resolving your issue, we'd like to ask a few questions:

What is your email domain?

Are you using Outlook app, Mail app, or Outlook.com to access your email?

Regards.

Janice Jacksons · Jun 9, 2020

I cannot login to my corporate computer as Other User

I cannot login as Other User on my corporate computer connected to the corporate domain. I receive a message "The user name or password is incorrect" but I know that my credentials are correct.

Windows 10: User can't login with correct credentials when domain is unreachable

User can't login with correct credentials when domain is unreachable

User can't login with correct credentials when domain is unreachable

User can't login with correct credentials when domain is unreachable

User can't login with correct credentials when domain is unreachable - Similar Threads - User can't login

domain user is shown as DOM\USER in login screen

Domain user login not working

Domain user login not working

Domain user login not working

Winlogon.exe - Slow Login for Domain User

Winlogon.exe - Slow Login for Domain User

Winlogon.exe - Slow Login for Domain User

Domain user changes proxy login credential when I run other apps with different user

Can't login as local user after adding a computer to a domain