Windows 10: User profile cannot be loaded. Can’t log into safe mode either.

My PC was basically an accident waiting to happen. It crashes pretty much once per day and works fine for the rest of the day after a restart.Today after installing an ASUS related driver update, I restarted my PC and was greeted with the message ‘The User Profile Service service failed the sign-in. User profile cannot be loaded.I’ve tried Start-up Repair.I’ve tried System Restore to a restore point before the driver update.I’ve tried to boot into all safe mode options, but when I try to log in, I get the same user profile cannot be loaded message.I’ve tried sfc /scannow and user adminstrator

:)

 

User profile cannot be loaded.

Hi Annie,

Thank you for posting the query on Microsoft Community.

I understand the inconvenience caused to you with the user accounts on Windows 10.

Method 1: I suggest you enter into safe mode and enable built-in administrator and check with the status of User profile service.

Step 1: Start computer in safe
mode.

• 
  Type Settings in the search box on the desktop, select
  Settings.
  
• 
  Here select Change pc settings and then
  General.
  
• 
  Scroll down to Advanced startup, click
  Restart now.
  
• 
  Click on Troubleshoot, Advanced options, and Startup Settings.
  
• 
  Click Restart, select Safe mode and then press
  Enter.
  

Step 2: Enable Built-in administrator.

• • 
    Press Windows + X key together on your desktop screen.
    
  • 
    Click on Command Prompt (admin) to open
    Command Prompt.
    
  • 
    Type the following command and hit Enter:
    

• 
  net user administrator /active: yes
  (Check for the spaces)
  

d. Now log off from the current user and try to login to the administrator account that is enabled.

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.

Method 2: Try to create a new user account (Microsoft account) and check if you are able to access the content from your computer

Create a user account

http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8

Note: Create a Microsoft account

Method 3: Check the status of User profile services.

Steps:

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for User Profile Service, right click on it and
  start the service.
• Also, set the Startup type to
  Automatic.
• Now check if you are able to log-in.

Please get back to us with updated status, we will be happy to assist you.

 

Windows 10 can't load the user profile for a new user account

Hi Judy

Thank you for posting your query in Microsoft Community. .

I would suggest you to follow the method give below and check.

Method 1: I suggest you enter into safe mode and enable built-in administrator and check with the status of User profile service.

Step 1: Start computer in safe
mode.

• 
  Type Settings in the search box on the desktop, select
  Settings.
  
• 
  Here select Change pc settings and then
  General.
  
• 
  Scroll down to Advanced startup, click
  Restart now.
  
• 
  Click on Troubleshoot, Advanced options, and Startup Settings.
  
• 
  Click Restart, select Safe mode and then press
  Enter.
  

Step 2: Enable Built-in administrator.

• • 
    Press Windows + X key together on your desktop screen.
    
  • 
    Click on Command Prompt (admin) to open
    Command Prompt.
    
  • 
    Type the following command and hit Enter:
    

• 
  net user administrator /active: yes
  (Check for the spaces)
  

d. Now log off from the current user and try to login to the administrator account that is enabled.

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.



Method 2: Try to create a new user account (Microsoft account) and check if you are able to access the content from your computer

Create a user account

Create a user account in Windows

Note: Create a Microsoft account



Method 3: Check the status of User profile services.

Steps:

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for User Profile Service, right click on it and
  start the service.
• Also, set the Startup type to
  Automatic.
• Now check if you are able to log-in.

Hope this information is helpful. Kindly update the status of the issue, we will be happy to help you.

 

Unable to log-in to computer with error: "The User Profile Service failed login, User profile cannot be loaded" on Windows 10

Hi Ellen,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience caused to you with the user accounts on Windows 10.

Do let us know the type of user account this issue is confined with?

This issue might have occurred due to corrupted user profile,
User Profile Service or Group Policy Client service stopped working, or Antivirus software conflicts.

Method 1: I suggest you enter into safe mode and enable built-in administrator and check with the status of User profile service.


Step 1: Start computer in safe mode.

• Type Settings in the search box on the desktop, select
  Settings.
• Here select Change pc settings and then General.
• Scroll down to Advanced startup, click Restart now.
  
• Click on Troubleshoot, Advanced options, and Startup Settings.
• Click Restart, select Safe mode and then press
  Enter.

Step 2: Enable Built-in administrator.

• Press Windows + X key together on your desktop screen.
• Click on Command Prompt (admin) to open Command Prompt.
• Type the following command and hit Enter:

• net user administrator /active: yes (Check for the spaces)

　4. Now log off from the current user and try to login to the administrator account that is enabled.　　

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.　

Method 2: Check the status of User profile services.

Steps:

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for User Profile Service, right click on it and
  start the service.
• Also, set the Startup type to Automatic.
• Now check if you are able to log-in.

if the issue still persists,

Method 3: From Built-in admin account, try to create a new user account (Local account) and check access the computer

You will have to create those local accounts on Windows 10 and provide the corresponding administrative privileges.

Refer to: Create a local user account in Windows 10

(Applies to Windows 10 as well)

Hope it helps. Reply to the post with an updated status of this issue for further assistance.