Windows 10: User settings are lost after restart or system update

We have two account subscribers on a Laptop Dell Inspiron 7591 2 in 1. My wife has a family member subscription with myself the administrator. The system recently went through an automatic update. My wife's account settings, functional apps and email account were gone. Using the recovery option windows 10 loaded windows without any of the settings and the previously loaded options that were still listed in the start menu but could not be loaded and executed and yet could not be deleted.

When I reentered the settings, created a new Microsoft account, new email account the Office 365 apps and email account worked until there was a new update or a restart of the pc at which time all was lost again. In all this my user account has been unaffected. I have repeated this exercise several times without successfully establishing a stable account.

What is going on? Why can't I set up s standard account for my wife that maintains settings?

Erich

:)

 

Lost User Account

Hi,

Thank you for posting your query at Microsoft community.

If you have the Windows 10 installation DVD, I would suggest you to enable the default administrator and then try creating a new user account with administrative privileges.

Boot the computer into Safe mode then, open Command Prompt and enable Built in Administrator.

Follow the below steps to enable Built in Administrator:

• Open Command Prompt from Windows Recovery Environment.
• Copy and paste the below command and press Enter.

net user administrator /active:yes

3. Close the Command Prompt.

4. Try to login though Built in Administrator and create a new user account with Administrator rights.

To start the computer in safe mode. Type Settings in the search tab> under Recovery> Advanced Options>Restart Now>Troubleshoot>Advanced Options>Startup Settings>Restart>select 4

After that you may follow the steps to transfer the data as suggested in the previous post. Please do not forget to disable the default account once you are done troubleshooting. Just follow the same stepsnet user
administrator /active:no





Please let us know if it helps or if you need further assistance. We will be glad to help.

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

User.000 issue after updating to 1909

I'm one of the many people suffering from issues with user profiles after applying Update 1909 to Windows 10. I've read all the threads I can find on the topic here and have followed the suggestions, all to no avail. Any other thoughts are appreciated.

After applying Update 1909, the ProfileImagePath was changed to c:\users\User.000
One file that was always in use and couldn't be removed was left in c:\users\User (can't recall or find the exact file now), so I could never rename or remove the c:\user\User directory.

I followed the multiple suggestions from Brink and others:

• Rebooted at least 6 times
• Enabled hidden Administrator
• Booted into Safe Mode
• Changed ProfileImagePath
• Tried to rename c:\users\User but couldn't because a file was still in use
• Copied all data from c:\users\User.000 into c:\users\User
• Rebooted and had temporary profile
• Followed steps in Brink tutorial to change ImageProfilePath; rebooted with no change
• Restored using Restore Point from before Update 1909 - returned to single profile state (User.000)
• Removed each update that was installed individually and rebooted after each update removal - profile state never changed
• After all updates were removed, repeated the steps above with hidden Administrator, changing profile, etc. - same issue with file in use in c:\users\User
• Followed all steps above with hidden Administrator but without copying files from User.000 to User - same results

Any suggestions are greatly appreciated!