Windows 10: Using a video chat program, others cannot hear me. How to fix?

Discus and support Using a video chat program, others cannot hear me. How to fix? in Windows 10 BSOD Crashes and Debugging to solve the problem; On my Lenovo laptop with Windows 10.0.18362, others cannot hear me when using a private video chat through a web-based secure communication program.... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by RebeccaIvester, Mar 25, 2020 at 1:52 PM.

  1. Using a video chat program, others cannot hear me. How to fix?


    On my Lenovo laptop with Windows 10.0.18362, others cannot hear me when using a private video chat through a web-based secure communication program. The microphone and speakers are on. App use of the laptop's Realtek High Definition Audio microphone is enabled. The use of the microphone is allowed on the browser Chrome. During the video chat, my voice seems to be picked up by my laptop microphone and then played through my laptop's speakers and not through the speakers of the person's computer with whom I'm trying to chat. This causes feedback reverberation on my side. How can I fix this?

    :)
     
    RebeccaIvester, Mar 25, 2020 at 1:52 PM
    #1

  2. Others on video chat cannot hear me.

    Hi ElizabethMesser,

    Thanks for the reply and appreciate your efforts to work on this issue.

    Please answer these questions to get more clarity on this issue:

    • Are you aware of any changes made to the PC prior to this issue?
    • Which program or application are you using for the video chat?
    • What is the make and model of the head phone that you are using on the PC?

    Reply with more information to help you further.

    Regards,

    Srimadhwa B

    Microsoft Community-Moderator
     
  3. zbook Win User
    Programs not working

    In post 26 there were steps listed to fix the operating system corruption.
    Are you able to follow them?
    In post 29 was the suggested dism repair command.
     
  4. Tohuw Win User

    Using a video chat program, others cannot hear me. How to fix?

    Can't hear other programs' sound when using Bluetooth headsets with voice chat applications on Windows 10

    This happens on both my Windows 10 systems, a late 2012 iMac and a custom-built PC using an ASRock Z170 motherboard and an Insignia Bluetooth dongle.

    When using either Discord or Mumble and either Apple AirPods or a Bose QuietComfort 35 headset, I cannot hear sound from any other application unless I set the output device to the "Hands-Free Device" instead of the "Stereo Headphones" device.

    The problem with that is the "Hands-Free Device" has only one sound quality option, 8 KHz, which is nowhere near the 44.1 KHz default of the "Stereo Headphones" output device. When I select the "Stereo Headphones" device the sound is great, until I open either of the mentioned voice chat applications, whereupon I can't hear anything until I close that program. Also, my mic does not work unless I re-set the communications device or default device to the hands-free option. If I set the hands-free device as the communications device, everything in the voice chat app works, but no other program has any sound.

    I believe this is because the "Hands-Free" and "Stereo Headphones" devices are two separate Bluetooth services, and the Hands-Free device is activated whenever the voice chat is engaged, and remains that way until the "call" is over. I realize the "Communications" tab in the sound control panel is supposed to fix this sort of thing, but it changes nothing in this scenario.

    Any ideas?

    EDIT: I've read the suggestions in this post, which I just discovered, and none of that works:

    • Removing the Hands-Free Telephony service removes the mic.
    • Changing the "Exclusive Mode" setting on any playback or recording device does not resolve the problem. Sometimes it does temporarily, then it reverts back to the problem described above within 5 minutes or so.
    • Disabling audio enhancements does nothing.
     
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Using a video chat program, others cannot hear me. How to fix?

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