Windows 10: Using "Scan to Email" Feature Deletes Body Message - Outlook

Discus and support Using "Scan to Email" Feature Deletes Body Message - Outlook in Windows 10 Drivers and Hardware to solve the problem; Whenever I use the "Scan to Email" using ScanSnap Manager or ScanSnap Home, it creates a new message in Outlook and attaches the PDF, which is what... Discussion in 'Windows 10 Drivers and Hardware' started by ITFC94, Feb 20, 2020.

  1. ITFC94 Win User

    Using "Scan to Email" Feature Deletes Body Message - Outlook


    Whenever I use the "Scan to Email" using ScanSnap Manager or ScanSnap Home, it creates a new message in Outlook and attaches the PDF, which is what should happen. After adding a message in the body and my signature, I then send the email. The recipient of the email only has the attachment, the email subject, and the image that was in my signature, but nothing else. It deletes the body message. It sends normally if I save the scanned PDF and then manually attach the file, but this introduces extra steps and the convenience of a feature that should work and does for others in the office.


    I'm trying to determine if this is a Windows issue, Office issue, or ScanSnap issue. I've seen posts about a Brother scanner with a similar issue, but it was unresolved.


    Steps I've taken...

    • Restarted each program and then computer itself
    • Made sure Windows was Up-to Date v1909
    • Made sure ScanSnap Manager was Up-to Date v6.5 L61
    • Reinstalled ScanSnap Manager
    • Installed the latest version of ScanSnap Home instead of ScanSnap Manager
    • Started Outlook in Safe Mode
    • Disabled all Add-ins in Outlook
    • Made sure Outlook was set as the default mail client


    [Moved from: Office / Outlook / Windows 10 / Office 2016]

    :)
     
    ITFC94, Feb 20, 2020
    #1
  2. Jayzilla Win User

    Delete mails in Outlook but want to keep mails untouch in webmail

    When I deleted an email in outlook and my webmail got deleted too. I want to keep all the inbox mails from the webmail even I complete deleted in outlook. I spend hrs can't think it out how. Any step by step instruction? I'm using IMAP account btw. Thanks and Merry Christmas.
     
    Jayzilla, Feb 20, 2020
    #2
  3. Eddie YW Win User
    Email message body blank

    Hi All,

    Recently I upgraded my windows phone from 8 to 10.

    Version build :

    Windows 10.0.10586.107

    Outlook Mail 17.7812.42252.0

    When I open Outlook (Gmail), it will automatically load the inbox, where I can see sender,subject and snippet of the message (about 35 characters of the body content).

    When I tap on the message, it will show the Sender, Date, Subject and a blank white body. Even when the message only contain short text, it would not load.

    So far I have tried "Reading-Automatically download external images and style formats" to no avail.

    I found "https://support.microsoft.com/en-us/help/2854787/email-message-body-is-blank-in-outlook" but seems not relevant.

    Appreciate your help and suggestion.

    ***Post moved by the moderator to the appropriate forum category.***
     
    Eddie YW, Feb 20, 2020
    #3
  4. alvez Win User

    Using "Scan to Email" Feature Deletes Body Message - Outlook

    outlook account config

    SO today my friend asked me if i could post this question on the forum:



    He wants to configure a outlook account with 1 email, with that outlook account he wants to run the same account in 2 diferent computers he wants the both computer to be connected in network, for example:



    • he receives a email and that email is sent to each computer;
    • he deletes a email from one computer and it also deletes on the other;
    • he moves a email to a folder it also moves on the other computer;
    If you guys can help me would be nice!
    Using "Scan to Email" Feature Deletes Body Message - Outlook [​IMG]
    thanks!
     
    alvez, Feb 20, 2020
    #4
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Using "Scan to Email" Feature Deletes Body Message - Outlook

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