Windows 10: Using Surface Pro, Chrome crashes when I switch tabs

The whole Google Chrome just shuts down and disappears when I switch tabs. This occurs only when I am pressing with my fingers. I had already calibrated the screen so many times and I made sure that I wasnt pressing on the X every time. I also have uninstalled and reinstalled Chrome. Anyone else have any experience or solution to this?


***Moved from: Surface Pro (newest) / Display and screen.***

:)

 

Surface Pro 4 - Crashes / Freezes

Hi Edward,

Thank you for posting your query on Microsoft Community.



I understand your concern and will guide you in the right direction.

The main causes observed so far are driver issues, so I suggest you to install and update all the drivers and see if it helps.

Download drivers and firmware for Surface

I would also suggest you to install all Windows update and check.

Follow the steps:

1. On the search bar type “Settings”.

2. Click on “Update and Security”.

3. Click on “Check for Updates”.

4. Read and accept the license terms, and then tap or click Finish if the update requires it.

Reference:

https://www.microsoft.com/surface/e...ce-pro-4?category=performance-and-maintenance

Hope this information helps. Please let me know if you need further assistance.

 

Surface Pro 4 crashes on youtube videos on Chrome

Hello Dan,

To assist you better, please provide few details.

• Is the issue with playing video is only with confined to specific browser?
• Have you made any changes to your recently?
• Do you receive any error message?
• Have you tried with a different browser?

Method 1: Perform Clean Boot.

Clean Boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows.

Follow:
https://support.microsoft.com/en-us/kb/929135



Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting."

If the issue still persists, I suggest you to try the below steps.

Step 1: For the issue related to Chrome, refer to the below link:

https://support.google.com/chrome/?hl=en

Step 2: For the issue related to paying video through

 

Surface Pro 2017, Win10Pro x64: Explorer crash Windows.UI.XamlHost.dll


^ Issue with Surface devices is that only Microsoft Signed drivers are allowed to be installed with the hardware. My system is also the Surface Pro, but the explorer crash never happened to me. I suggest to perform a system restore to the point before the issue.