Windows 10: UX362FA IR camera stopped working

Discus and support UX362FA IR camera stopped working in Windows 10 Software and Apps to solve the problem; Hi, I have a Zenbook Flip UX362FA featuring 2 integrated cameras, the main one is suitable for Windows Hello IR camera. It was working fine but at... Discussion in 'Windows 10 Software and Apps' started by Santiago Castilla Camelo, Mar 26, 2020.

  1. SANTIAGO CASTILLA CAMELO
    Santiago Castilla Camelo Win User

    UX362FA IR camera stopped working


    Hi,


    I have a Zenbook Flip UX362FA featuring 2 integrated cameras, the main one is suitable for Windows Hello IR camera.


    It was working fine but at some point it stopped working. When I try to open the Win 10 Camera app a black screen appears the white LED camera indicator turns on as if it was working and if I try to take a photo, after a few seconds I get a message saying "Something went wrong" error code 0xA00F4292 <PhotoCaptureStartTimeout>. I already deleated, disabled and updated all the drivers multiple times, I have Win 10 updated Build 18363 and the last ASUS BIOS version 305.


    The secondary camera is working fine Just in case


    Please heeeeelp!!!!

    :)
     
    Santiago Castilla Camelo, Mar 26, 2020
    #1
  2. MONISH RAMBA
    Monish Ramba Win User

    Ir camera not working

    I recently bought a latitude 5290 2 in 1 and according to the system configuration on dell emc, it shows that I have one IR camera. But its been one month and i'm unable to start it. When I try to go to device manager to fix it, it has no option of imaging
    devices and under cameras, it shows that I have only Intel(R) AV stream camera, while I have a front, a back, and possible, as per configuration, an IR camera too

    Can anyone pls help me with this issue ASAP
     
    Monish Ramba, Mar 26, 2020
    #2
  3. RANDY-GLEASON
    Randy-Gleason Win User
    Can Windows Hello face authentication support 2 IR Cameras

    We have a laptop that has an IR Camera with Windows Hello face authentication setup and working, but when the user docks their laptop usually has the lid closed so can't use the built in laptop IR camera. We setup and external IR camera to try and resolve
    this, but it doesn't work the laptop appears to be able to only use 1 IR camera for Windows Hello. If we disable the laptop IR camera the external camera works, but then the laptop IR camera doesn't work when they're mobile. Is there anyway that Windows Hello
    can you both cameras or somehow disable the laptop IR camera when docked?
     
    Randy-Gleason, Mar 26, 2020
    #3
  4. MONISH RAMBA
    Monish Ramba Win User

    UX362FA IR camera stopped working

    IR camera problem

    Hello Guys

    Of late, I've been facing a lot of issues regarding ir camera

    According to my dell quick start guide manual, the 2nd dot above screen means IR camera, and I have that, so I think it should support windows hello, right ?

    But the realtek ir camera driver which I installed from dell drivers and downloads, doesn't do anything except for asking me to restart again and again. So guys, can you pls help me with this issue

    I am using Dell Latitude 5290 2 in 1 that supports win 10 pro
     
    Monish Ramba, Mar 26, 2020
    #4
Thema:

UX362FA IR camera stopped working

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