Windows 10: Verification code is going to my old phone number

Hello,


I have a microsoft email account through work, it ends with onmicrosoft.com. I was told its a commercial type of email account. My problem is that when i try to access parts of my account, microsoft is sending the verification code to my old phone number which I obvioulsy cannot access. I will like to update the account with my current phone number but when I go to the Security info tile, its directs me to the login page and sends the verification code to my old phone number.

How do I fix this issue?

:)

 

phone number changed, can't update because Microsoft chat requires a verification code from the old number

My phone number changed. When I try to update my account, it requires a verification code to be sent to the old number which is no longer working. I went through the "other" verification process and was approved to update my password with a note that
I should enter my new phone number, but of course when I try to enter it, Microsoft again requires the code to be sent to the old number. Very frustrating. How can I update to the new number?

 

Microsoft account and phone number linked

Microsoft account password recovery requires two verification codes being sent using two different verification methods. Each Microsoft account has at least two verification methods, the phone number and additional email address which are asked and required when you set up a new Microsoft account with a new hotmail.com or outlook.com email or using a third party email.

When the thief who got your phone tries to recover your password, all your verification methods / security info phone numbers and email addresses will be listed for him to select one. OK, the thief naturally selects your phone number, gets the code sent as a text message, and enters it.

But, clicking Next after entering the code he needs to select another security info contact (phone / email) from the list to receive second verification code.

Password recovery is not possible with just your phone, the system is clever enough to make it impossible by requiring two codes being sent to two different phones and / or emails.

You can add as many phone numbers and email address as you wish as security info contacts at https://account.live.com/proofs/mana...&refp=security. I wholeheartedly recommend that you add at least another security email address; if you only have one phone number and one email added, those which were required when you set up the Microsoft account, and that thief got your phone, the recovery would be as impossible to you as it is to him, you both having access to just one of required two verification methods.

 

Not receiving Verification code when trying to update phone number

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are not receiving security code when trying to add phone number in Microsoft account. I’ll certainly assist you with the details.



I would suggest you to refer the section Troubleshooting verification code issues
mentioned in the article
Microsoft account security info & verification codes and see if that helps.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator