Windows 10: Verified Calls by Google available soon on Android phones

Brink · Sep 8, 2020

Businesses often rely on phone calls to reach out to new customers and serve existing ones. But hereâs the hang-up: customers often donât answer the call if they donât recognize the number. They worry it could be spam, or worse, a scam: a 2019 FTC report found that phone calls were the number one way people reported being contacted by scammers. While most people said they hung up on those calls, those who lost money reported a median loss of $1,000. Spam and scam calls erode trust in businesses and increase costs to consumers.

Verified Calls by Google

Verified Calls aims to solve this problem by showing the callerâs name, logo, reason for calling and a verification symbol indicating the business has been authenticated by Google. This is done in a secure wayâGoogle doesnât collect or store any personally identifiable information after verification.

Verified Calls is a feature on Googleâs Phone app, which comes pre-loaded on many Android phones and will be available for download starting later this week on even more Android devices.

Better answer rates

Weâve been piloting Verified Calls for a few months, and the early results indicate that it improves the likelihood of someone answering a call. This in turn helps reduce business costs while identifying relevant calls to people in a trustworthy way. A wide range of businesses and institutions have been using Verified Calls during the pilot. For instance, banks calling to alert a customer about a possible fraudulent transaction can increase answer rates by stating the call reason. A food delivery or logistics company can do the same to make sure customers are available to receive their deliveries.

Verification increases consumer trust

Based on last yearâs launch of Verified SMS, which confirms the identity of the business thatâs texting you, we learned that verified communication is valuable to both businesses and consumers. A study in the U.S. and Brazil found that Verified SMS increased consumer trust in brands, which significantly improved performance on metrics like likelihood to purchase, brand satisfaction, and likelihood to recommend.

Getting started

Verified Calls is initially rolling out in the U.S., Mexico, Brazil, Spain and India, with more countries to come. Brand and channel partners can get more information on our website. We also have existing partnersâincluding Neustar, Five9, Vonage, Aspect, Bandwidth, Prestus, Telecall, and JustCallâready to help brands improve their answer rates by using Verified Calls. To understand how Verified Calls works, tune in to our special session at Google Cloud Next â20 On Air.
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Source: Say hello to safer phone calls

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Brink · Sep 8, 2020

Google Voice now available to make and receive calls in Gmail

Quick launch summary

Google Voice is now available in Gmail when using Chrome or Firefox browsers on your computer. This allows you to make and receive calls without switching tabs. Google Voice in Gmail looks similar to the call panel in the Voice web application, allowing you to answer calls, make new outbound calls, and easily transfer calls.

In addition, you can now transfer calls using the Google Voice mobile and web apps. In a few simple steps, you can send a call to the appropriate person, whether that’s an intelligently-suggested contact, searching in your directory or a manually entered phone number.

Call transferring is available in Voice on Android, iOS, and the web.

Getting started

Admins: There is no admin control for this feature.

End users: These features will be available to Voice customers by default. Visit the Help Center to learn more about transferring calls or using Google Voice in Gmail.

Rollout pace

Google Voice call transfer

Rapid and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on May 19, 2020

Google Voice in Gmail

Rapid and Scheduled Release domains: Full rollout (1–3 days for feature visibility) starting on June 3, 2020

Availability

Available to all G Suite customers with Google Voice licenses

Resources

Google Help: Transfer a call

Google Help: Use Voice in Gmail

Roadmap

These features were listed as an upcoming G Suite release.

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Source: G Suite Updates Blog: Google Voice Improvements: Use in Gmail and transfer calls

Brink · Sep 8, 2020

Windows 10 Your Phone app can now make calls from Android phone

Microsoft nailed down a partnership with Samsung to bring calling functionality to the Your Phone app with the Galaxy Note 10, but the feature should soon also be available to all Android devices.

Twitter user Ajith confirmed that the Your Phone app with calls and dialer support is working with his Realme 3 Pro phone.

The screenshots indicate that the Windows 10 app's settings page will allow users to toggle on the ability to "allow this app to make and manage calls from my phone".

Click to expand...

Read more: Windows 10 Your Phone app can now be used to make calls from Android phones | ZDNet

Brink · Sep 8, 2020

Windows 10 Your Phone app can now make calls from Android phone

Microsoft nailed down a partnership with Samsung to bring calling functionality to the Your Phone app with the Galaxy Note 10, but the feature should soon also be available to all Android devices.

Twitter user Ajith confirmed that the Your Phone app with calls and dialer support is working with his Realme 3 Pro phone.

The screenshots indicate that the Windows 10 app's settings page will allow users to toggle on the ability to "allow this app to make and manage calls from my phone".

Click to expand...

Read more: Windows 10 Your Phone app can now be used to make calls from Android phones | ZDNet

Windows 10: Verified Calls by Google available soon on Android phones

Verified Calls by Google available soon on Android phones

Verified Calls by Google available soon on Android phones

Verified Calls by Google available soon on Android phones

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