Windows 10: Verify Microsoft account

Discus and support Verify Microsoft account in User Accounts and Family Safety to solve the problem; Windows 10 Professional (x64) Build 18362.476 (1903/May 2019 Update) I'm trying to change my Microsoft account settings because after I log off off... Discussion in 'User Accounts and Family Safety' started by kitpzyxmsir, Nov 17, 2019.

  1. Verify Microsoft account

    Windows 10 Professional (x64) Build 18362.476 (1903/May 2019 Update)

    I'm trying to change my Microsoft account settings because after I log off off windows, it's asking me for a password to get back in, even tho I have disabled the password prompt, and I am the only user.

    When I got to "Change Account Setting", it says I need to verify my identity., even tho it shows I am already logged in with that email address. I opt to use my Microsoft Authenticator app instead of password, but when I try to confirm the message I get in the app, I get an error message saying "error communicating with the server. error code: unknown.

    I called my service provider tech support, and we ultimately it was decided to uninstall and reinstall the Microsoft Authenticator app. So now I'm trying to log back in to the app ("sign in to your recovery account"), and it says "Your backup is not stored with **** Try signing into another personal Microsoft account"

    Recovery account? Backup? I don't get it.

    I just used that same account to sign in to the "Microsoft account app". I tried another account, the only other one I have, but the same thing happened.

    kitpzyxmsir, Nov 17, 2019

  2. Verifying and 'add a microsoft account'

    Hello Luka,

    Thank you for visiting Microsoft Community and providing us with the detailed description about the issue.

    As per the description, I understand that you are experiencing issue with verification and adding a Microsoft account in the system.

    I certainly understand your concern and will try my best to help you.

    I would suggest you to refer to the article given below and check if that helps.

    Why do I need to verify my email address?

    Also, I would suggest you to switch current Microsoft User Account to Local Account and then create new user profile and then try signing into that account using your Microsoft account and check if
    that helps. Please follow the steps given below.

    How to update windows Live Accounts into Local Accounts in windows 8.1

    • First go to the Start Menu and start typing “Account” you will find the option “Your account settings

    • Click and launch the setting page.

    • Click on start menu and go to account settings.

    • Go to Your accounts.

    • Click “Disconnect” Windows 8.1 account settings
    Note: This will launch a prompt, you will need to confirm your current Windows Live account password. Also note by switching to your local accounts,
    you will NOT lose the settings or any files, the only advantage you will be missing out is the sync between other devices.

    • Confirm switch to local Windows 8.1 accounts

    • Now, create your local account password and hint.

    • Switch to local Windows 8.1 accounts, confirm password
    Note: Windows will tell you in detail of what it means to switch to a local account. Read carefully if you have any concerns.

    Switch to local accounts windows 8.1

    That’s it, Windows will then log out the current account, and you will be able to log back in with the local accounts you have just created. All the cloud sync services will be disabled, if you changed your mind about going
    back to have a local account, you can always reconnect this local accounts to a Windows Live accounts.

    How to convert Local account to Microsoft account, please follow the steps given below.

    • On your keyboard press
      , and from the Charm bar that appears click Settings.

    • Now click on Change PC settings.

    • In the left pane, click on Users.

    • In the right pane click on Switch to Microsoft account.

    • Enter your current password and click

    • If you already have a Microsoft account, enter the associated email address.

    • If you already have a Microsoft account (i.e. Hotmail, Messenger, SkyDrive, Xbox, or account), enter your password. Otherwise, fill out the form to create your account. Click

    • Fill in the security information in order to recover your account in case of loss of password and click

    • Finally, click on Finish.

    • You will receive an email asking you to confirm the association of Windows 8 account. Make sure to complete the confirmation process.

    • You are now connected with your Microsoft account.

    • Next time when you start Windows, simply log in with your Microsoft account.
    The above steps holds good for Windows 10 as well.

    For more information:

    I would suggest you to refer to the suggestions provided by
    “Andre Da Costa” replied on January 22, 2015 in the following Microsoft Community link.

    Frequently Asked Questions: Windows 10

    Frequently Asked Questions: Windows 10

    I hope this information is helpful.

    Please do let us know if you need any further assistance, we will be glad to assist you.

    Thank you.
    Jayant Gupta, Nov 17, 2019
  3. John Vil Win User
    Microsoft account


    There may be several reasons why this message keeps appearing. Sometimes, this message is triggered if you are using a two-step verification in your email. We suggest that you try these methods below to resolve this concern:

    • Log out and log in with your Local Account password or the Microsoft Account password again to check if this is caused by a glitch.
    • If you are not using a Microsoft account to sign in, create one, and use it to sign in.
    • Verify your identity on this PC. Open Settings > Accounts > Under
      Your accounts you will see a Verify your identity on this PC link > Click on
      Verify. Follow the prompts to identify your account.

    Let us know if you will need further assistance.
    John Vil, Nov 17, 2019
  4. sgage Win User

    Verify Microsoft account

    Verify Account

    Interesting... I've never had to re-verify my account.
    sgage, Nov 17, 2019

Verify Microsoft account

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