Windows 10: Video and Audio

Discus and support Video and Audio in Windows 10 Software and Apps to solve the problem; Hi, I have been having an issue for the past week with my PC. When watching videos from the DSTV NOW app and even youtube, they pause after every 10... Discussion in 'Windows 10 Software and Apps' started by Zeh__, Aug 15, 2019.

  1. Zeh__ Win User

    Video and Audio


    Hi, I have been having an issue for the past week with my PC. When watching videos from the DSTV NOW app and even youtube, they pause after every 10 minutes for a few seconds and then back on. When this happening, the screen goes blank and there is no audio. What could be the problem? How can I solve it?

    :)
     
    Zeh__, Aug 15, 2019
    #1

  2. Audio part of the video is not saving on Windows 10.

    Hi Susie,



    The issue might have occurred due to the following reasons:

    • Software used to create the video.
    • Step forgotten while creating the video.


    Before we assist you further, I would like to ask you a few questions:

    • Which software are you using to create the video?
    • Did you skip the step to add audio while creating the video?


    You may have skipped the step to add the audio while creating the video. Check if you have followed the steps to add audio while creating the video on the computer.



    Write to us with the answers to the above questions and the status of saving the video on the desktop issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.



    Thank you.
     
    Likhitha V, Aug 15, 2019
    #2
  3. Audio out of sync in video Windows 10

    Hi,

    Thank you for posting on Microsoft Community.

    I would suggest you to provide some information to help you better.

    • Are you facing this issue with particular video file or all the video files?
    • Did you make any changes prior to this issue?

    I would suggest you to follow the below steps to try resolving this issue.

    Note: The steps mentioned below are applicable to Windows Media player only.

    Make sure “Drop frames to keep audio and video synchronized

    1. Open Windows Media Player.

    2. Click on Tools and then on Options

    3. Switch to Performance tab.

    4. Ensure that a check is next to the "Drop frames to keep audio and video synchronized" and "Turn on DirectX Video Acceleration for WMV files" options.

    5. Click "Apply" and click "OK."

    Restart Windows Media Player and open a video file. Ensure that the audio and video are in sync.

    Keep us informed if the issue is resolved. We are glad to help you further.
     
    Sachin V Rao, Aug 15, 2019
    #3
  4. Video and Audio

    My PC Will Not Play Any Video or Audio Files

    Hi Adam,

    The issues with accessing audio and video might have occurred due to corrupted/ outdated drivers on your computer.

    Provide us additional information to assist you better with this issue:

    • What is the make and model of your computer?
    • Have you tried to access videos on different browser (Internet Explorer) and check?
    • Were you able to access any other audio from your computer?

    Let us try the below troubleshooting steps and check if it helps.

    Method 1: I suggest you to run the Audio troubleshooter and check if it helps.

    try the audio troubleshooter.

    Method 2: I suggest you to change the properties of Windows Audio services and check if it helps.

    Steps:


    • Click Start, type
      Services.msc in the Start Search box.

    • Scroll down the list of services, right-click
      Windows Audio and select Start.

    • Select Properties for
      Windows Audio and set its Startup Type to
      Automatic.

    Method 3: I recommend you to update the audio drivers and check if it helps.

    • Open Start, enter
      Device Manager, and select it from the list of results.
    • Under Sound, video, and game controllers,
      select your sound card, open it, select the Driver
      tab, and select Update Driver.

    Method 4: I recommend you to install all the pending updates on your device and check if it helps.

    Steps:

    • Connect to the internet.
    • Press Windows key and type updates.
    • Click on Check for updates.
    • Under Windows Updates, click on Check for updates.
    • Try to install the updates being shown.

    Hope it helps. Reply to the post with an updated status of accessing audio and video on your computer for further assistance.

    Thank you.
     
    Deepika Gowda, Aug 15, 2019
    #4
Thema:

Video and Audio

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