Windows 10: video camera stopped working

The video camera app on my laptop Windows 10 doesn't record video anymore. It works with photos but only "records" video files of 0 bytes. What can I do? It worked for several years before without a glitch.

:)

 

Windows10 Camera Suddenly Stopped Playing MP4 Videos

Hi Michael,

For us to properly isolate the issue with your Windows 10 Camera, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g. updates, software installation)?
• To make sure that we have not missed on anything, what other troubleshooting steps have you done so far?

In the meantime, we suggest that you check this article, and follow the steps/instructions to resolve
your camera issue.

We look forward to your response.

 

camera not working

If you have the camera connected to the computer, I would suggest that you disconnect the camera and then try to open the Camera app.



If the camera app opens, follow the steps below:

• Press “Windows key + C” from your keyboard to open “Charms bar”.
• Select “Settings” option.
• Select “Permissions” option.
• Turn on “Allow this app to access your: Webcam and Microphone” option.
• Lose the app by pressing “Alt key + F4” from your keyboard.
• Reopen the Camera app.
• Connect your camera and then check how this app works.

Goodluck!

 

cannot upload camera or camcorder pics & videos

Hi Scott,

Thank you for posting your query in Microsoft Community.

I understand that you’re unable to import photos and videos after upgrading to Windows 10.

This could be due to incorrect Auto play settings. I suggest you to follow the steps as shown below and check if it helps.

• Plug in the Camera.
• Go to Start and type AutoPlay Settings.
• Choose AutoPlay Settings.
• Under your Camera Device, choose the option "Import Photos and Videos."
• Exit Auto Play Settings and check if the issue persists.

You may refer to the article “Import photos and videos from a camera, phone, or DVD” for more information:

http://windows.microsoft.com/en-ca/windows-8/import-photos-videos



Note: Steps applies to Windows 10 as well.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank You.