Windows 10: Video Driver issue

Hi i am getting the Blue Screen error, whenever I start the recording with inbuild camera.


please find the MiniDump Detail for the same, Please help to resolve the issue.




Microsoft R Windows Debugger Version 10.0.19041.1 AMD64

Copyright c Microsoft Corporation. All rights reserved.





Loading Dump File [C:\Users\IT\Downloads\New folder\071320-55000-01.dmp]

Mini Kernel Dump File: Only registers and stack trace are available



Symbol search path is: srv*

Executable search path is:

Windows 10 Kernel Version 19041 MP 4 procs Free x64

Product: WinNt, suite: TerminalServer SingleUserTS Personal

Built by: 19041.1.amd64fre.vb_release.191206-1406

Machine Name:

Kernel base = 0xfffff805`7da00000 PsLoadedModuleList = 0xfffff805`7e62a2b0

Debug session time: Mon Jul 13 19:57:02.890 2020 UTC + 5:30

System Uptime: 0 days 0:14:23.560

Loading Kernel Symbols

...............................................................

................................................................

................................................................

...............................

Loading User Symbols

Loading unloaded module list

.............

For analysis of this file, run !analyze -v

2: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************



SYSTEM_SERVICE_EXCEPTION 3b

An exception happened while executing a system service routine.

Arguments:

Arg1: 00000000c0000005, Exception code that caused the bugcheck

Arg2: fffff80598ce5b5b, Address of the instruction which caused the bugcheck

Arg3: ffff928ff288c810, Address of the context record for the exception that caused the bugcheck

Arg4: 0000000000000000, zero.



Debugging Details:

------------------



*** WARNING: Unable to verify timestamp for snp2uvcW10.sys



KEY_VALUES_STRING: 1



Key : Analysis.CPU.Sec

Value: 8



Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on DESKTOP-39UNR7B



Key : Analysis.DebugData

Value: CreateObject



Key : Analysis.DebugModel

Value: CreateObject



Key : Analysis.Elapsed.Sec

Value: 19



Key : Analysis.Memory.CommitPeak.Mb

Value: 80



Key : Analysis.System

Value: CreateObject





BUGCHECK_CODE: 3b



BUGCHECK_P1: c0000005



BUGCHECK_P2: fffff80598ce5b5b



BUGCHECK_P3: ffff928ff288c810



BUGCHECK_P4: 0



CONTEXT: ffff928ff288c810 -- .cxr 0xffff928ff288c810

rax=002e0033004c004d rbx=0000000000000000 rcx=fffff80598cff250

rdx=0000000000000019 rsi=0000000000000002 rdi=0000000000000000

rip=fffff80598ce5b5b rsp=ffff928ff288d210 rbp=0000000000000002

r8=ffffd8058045418a r9=0000000000000002 r10=00000000ffffffff

r11=0000000000000000 r12=fffff80598cff0e0 r13=fffff80598cf61c8

r14=ffff928ff288d3a0 r15=fffff80598cff0e0

iopl=0 nv up ei pl zr na po nc

cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050246

ks!KsPinGetFirstCloneStreamPointer+0x2b:

fffff805`98ce5b5b 488b4840 mov rcx,qword ptr [rax+40h] ds:002b:002e0033`004c008d=????????????????

Resetting default scope



BLACKBOXBSD: 1 !blackboxbsd





BLACKBOXNTFS: 1 !blackboxntfs





BLACKBOXPNP: 1 !blackboxpnp





BLACKBOXWINLOGON: 1



CUSTOMER_CRASH_COUNT: 1



PROCESS_NAME: Recorder.exe



STACK_TEXT:

ffff928f`f288d210 fffff805`97128423 : fffff805`98cff0e0 ffff928f`f288d3a0 fffff805`98cf61c8 fffff805`98cff0e0 : ks!KsPinGetFirstCloneStreamPointer+0x2b

ffff928f`f288d240 fffff805`98cff0e0 : ffff928f`f288d3a0 fffff805`98cf61c8 fffff805`98cff0e0 00000000`00000000 : snp2uvcW10+0x78423

ffff928f`f288d248 ffff928f`f288d3a0 : fffff805`98cf61c8 fffff805`98cff0e0 00000000`00000000 fffff805`97128fb4 : ks!WPP_GLOBAL_Control

ffff928f`f288d250 fffff805`98cf61c8 : fffff805`98cff0e0 00000000`00000000 fffff805`97128fb4 ffffd805`79bf6790 : 0xffff928f`f288d3a0

ffff928f`f288d258 fffff805`98cff0e0 : 00000000`00000000 fffff805`97128fb4 ffffd805`79bf6790 00000000`00000002 : ks!WPP_7fa97fd4e39533b394086571ac919b23_Traceguids

ffff928f`f288d260 00000000`00000000 : fffff805`97128fb4 ffffd805`79bf6790 00000000`00000002 00000000`00000002 : ks!WPP_GLOBAL_Control





SYMBOL_NAME: ks!KsPinGetFirstCloneStreamPointer+2b



MODULE_NAME: ks



IMAGE_NAME: ks.sys



IMAGE_VERSION: 10.0.19041.1030



STACK_COMMAND: .cxr 0xffff928ff288c810 ; kb



BUCKET_ID_FUNC_OFFSET: 2b



FAILURE_BUCKET_ID: 0x3B_c0000005_ks!KsPinGetFirstCloneStreamPointer



OS_VERSION: 10.0.19041.1



BUILDLAB_STR: vb_release



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



FAILURE_ID_HASH: {a1363c0d-3cd8-cf2e-e65e-5f6c6c9f555e}



Thanks in advance.



Followup: MachineOwner

---------

:)

 

video playback issue after windows 10 update

Hi Mark,

Corrupted software and/or driver issues could be the reasons why you're experiencing problems when playing videos. We suggest that you try these steps, then check if the issue persists:

• Run the the
  Video troubleshooter. This will automatically diagnose and fix issues with playing videos.
• Update the display drivers.

Feel free to update us on the result.

 

video issues

Hi,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

• 
  For a better understanding of the issue, let me know if the issue occurs with all videos or any specific videos (File type)?
  
• 
  What is the make and model of the computer?
  

I would suggest you to try the below steps and check if it helps:

Method 1:

You may try running the Hardware and Device troubleshooter and check if it helps.

a. Press Windows Key +R, type Control Panel.

b. Type troubleshooting in the search bar, click on troubleshooting.

c. Click on Hardware and Sound, click on Hardware and Devices.

d. Follow the steps from the wizard to run the troubleshooter.

If the issue still persist I suggest you to uninstall and reinstall display drivers in compatibility mode and check if it helps:

Step 1: Uninstall the Display driver from Device Manager.

Follow the steps to uninstall the Display driver.

• Press Windows Key + X and then click Device Manger.
• Search for Display Adapters and expand it.
• Right click on the Microsoft Basic Display Adapters and select Uninstall.
• Follow the prompt and restart the computer.

Step 2: Install the Display driver in compatibility mode:

a. Right click on the setup file of the driver and select
Properties

b. Select Compatibility Tab

c. Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list

d. Let the driver to install and then check the functionality.

Hope this information helps and let us know the status of the issue we will be glad to help you.

 

Video Issues in Windows 10 With Firefox

Hi,

Thank you for posting your query on Microsoft Community.

Please provide the following information with us to understand the issue better.

• 
  Is the issue occurs in Microsoft Edge?
  

• 
  Let us know whether the issue is specific to online videos or it is happening with other videos present in your system too?
  
  As the initial troubleshooting steps, I would suggest you to check all the available Windows Updates. Installation of recent Windows Updates should fix the issue.
  
  If the issue still persists, then try updating the Display driver and check. Here is the steps:
  

• Press Windows Key + R on your desktop screen to go to run command box.
• Type devmgmt.msc and hit Enter.
• In Display Adapter, expand Display Adapter, right-click , and then click
  Update.

If the issues persists ,only with firefox then i suggest you to contact firefox support.

Please do let us know the status of the issue to assist you further.

Thank you.