Windows 10: VIDEO DXGKRNL FATAL ERROR trying to install Creator Fall update

Please use the Microsoft link for the testing parameters.

 

Here's the Memtest86+ output:

 

C:\WINDOWS\system32>verifier /querysettings

Verifier Flags: 0x03adefbb

Standard Flags:

[X] 0x00000001 Special pool.
[X] 0x00000002 Force IRQL checking.
[X] 0x00000008 Pool tracking.
[X] 0x00000010 I/O verification.
[X] 0x00000020 Deadlock detection.
[X] 0x00000080 DMA checking.
[X] 0x00000100 Security checks.
[X] 0x00000800 Miscellaneous checks.
[ ] 0x00020000 DDI compliance checking.

Additional Flags:

[ ] 0x00000004 Randomized low resources simulation.
[X] 0x00000200 Force pending I/O requests.
[X] 0x00000400 IRP logging.
[X] 0x00002000 Invariant MDL checking for stack.
[X] 0x00004000 Invariant MDL checking for driver.
[X] 0x00008000 Power framework delay fuzzing.
[X] 0x00010000 Port/miniport interface checking.
[X] 0x00040000 Systematic low resources simulation.
[X] 0x00080000 DDI compliance checking (additional).
[X] 0x00200000 NDIS/WIFI verification.
[X] 0x00800000 Kernel synchronization delay fuzzing.
[X] 0x01000000 VM switch verification.
[X] 0x02000000 Code integrity checks.

[X] Indicates flag is enabled.

Boot Mode:

Persistent

Rules:

All rules are using default settings

Extensions:

wdm: rules.additional
ndis: rules.default

Verified Drivers:

bxvbda.sys
vmci.sys
vsock.sys
nipxibrc.sys
nipcibrd.sys
nipbcfk.sys
lsi_sas.sys
adpu320.sys
tib.sys
fltsrv.sys
snapman.sys
pwdrvio.sys
nipalk.sys
vmkbd.sys
windrvr6.sys
vmnetadapter.sys
vmnet.sys
bxnd60a.sys
ni488k.sys
atikmpag.sys
atikmdag.sys
usbfilter.sys
i8042hdr.sys
dddriver64dcsa.sys
dellprof.sys
usbpcap.sys
dump_diskdump.sys
dump_lsi_sas.sys
dump_dumpfve.sys
virtual_file.sys
vmnetbridge.sys
vmnetuserif.sys
vmx86.sys
glpntdrv.sys
hcmon.sys
inpoutx64.sys
mbam.sys
nipxirmkl.sys
nipxirmk.dll
niorbk.dll
nidimk.dll
nimdbgk.dll
nivipxikl.sys
nivipxik.sys
npf.sys
tib_mounter.sys
vmparport.sys
nimdbgkl.sys
nimxdfkl.sys
nimxdfk.dll
nidimkl.sys
starflb.sys
vstor2-mntapi20-shared.sys
xpc4drvr.sys
nivipcikl.sys
nivipcik.sys

C:\WINDOWS\system32>

 

Please run windows driver verifier for 48 hours.
There may be sluggishness while using Windows driver verifer.
If there are any BSOD please post a zip into the thread for troubleshooting:
BSOD - Posting Instructions - Windows 10 Forums
After the last BSOD plan to run windows driver verifier for an additional 36 hours.
If there are no BSOD during this period that will conclude the windows driver verifier testing.

 

Not a single BSOD while running with Driver Verifier turned on as requested. Did a verifier /reset and rebooted.

Dave

 

So I've done everything you asked, now what should be done to get this fixed - it's clear there's no hardware fault.

Dave

 

During the past 2 weeks what problems were you experiencing?
a) are they better, worse, or the same?
b) what makes the problems worse?
c) what makes the problems better?
d) what is the frequency of the problems?
e) what can either increase or decrease the frequency?
Please post a new DM log collector zip and memory dump.
BSOD - Posting Instructions - Windows 10 Forums
memory dump file: %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMPUse file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results > post into the thread using one drive or drop box.

 

I've had NO problems with the system whatsoever. The ONLY problem I had was the failure to install the fall update, for which I have received no assistance even though I provided all the requested diagnostics

Dave

 

That's great that the BSOD have been fixed.
For the failure to upgrade they can be complex so there is a forum for installation and upgrade:
Installation and Upgrade - Windows 10 Forums
In this forum many people at one time can troubleshoot the logs.
A lot of the logs are in code and take time to decode.
Sometimes Windows will display the failure in English and then it can be easily troubleshooted.
More often it can be looking for a needle in a haystack.
The method that you use in backing up files with an image may give you additional options where you may be able to clean install windows FCU and then restore files.

Please start a thread in the Upgrade forum and include the following:
1) Link to this thread
2) The websites used for the bios and driver updates
3) The latest Windows failure messages or codes
3) One drive or drop box share links for the Panther logs

4) The fresher the logs for the upgrade failure the more useful the logs will be.

5) Download and install Everything search:
voidtools

6) search for and post share links for any of these Panther folders /files:

C:\$WINDOWS.~BT\Sources\Panther
C:\Windows\Panther
setuperr.log
setupact.log
Setupmem.dmp.................... $Windows.~bt\Sources\Rollback\setupmem.dmp
setupapi.dev.log.................... $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
BlueBox.log
$Windows.~bt\Sources\Rollback*.evtx
C:\$Windows.~BT\Sources\Rollback
$Windows.~bt\Sources\Rollback\setupmem.dmp
$Windows.~bt\Sources\Rollback*.evtx
$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
Setupmem.dmp
setupapi.dev.log
Event logs (*.evtx)
setupapi.dev.log--> %SystemRoot%\INF
Event logs (*.evtx)-->Event Viewer\Windows Logs\Applications, System

 

Sigh! That's why this thread is in this forum - it is the installation and upgrade forum.

D.

 

LOL
The BSOD debugging BSOD Crashes and Debugging - Windows 10 Forums I perform daily and help out in the other forums.

Please post the panther log files into the thread for troubleshooting.


Maybe others will join the troubleshooting.

 

Here's the files you requested

Windows Upgrade error logs.zip

Dave

 

All of the Panther logs submitted for decoding are now over 1 month old.

Multiple troubleshooting steps had been performed.

It would be better to attempt a new upgrade to get fresh logs to decode.

Post a new zip:
BSOD - Posting Instructions - Windows 10 Forums

Perform the following steps:
1) Create a brand new bootable windows 10 iso:
Download Windows 10
2) Uninstall all AV products with the applicable company uninstall tool so that the only AV product is Windows defender (uninstall malwarebytes etc.)
3) Place the computer in clean boot:
https://support.microsoft.com/en-us/...oot-in-windows
How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

4) disconnect all non-essential hardware from the computer (printer, headset, apple products, xbox, etc.) Any bluetooth device (mouse or keyboard) convert to wired if possible
5) Turn wireless off using keyboard hardware if possible.
6) Disconnect ethernet cat5e cable
7) turn off router and modem
8) Perform an in place upgrade repair using the windows 10 iso:
Repair Install Windows 10 with an In-place Upgrade Installation Upgrade Tutorials
9) for the option to perform update: decline



If possible uninstall any unnecessary software that has software drivers and any hardware drivers. These drivers were potential problems in the Panther logs.
glpntdrv.sys
Code: glpntdrv glpntdrv glpntdrv Kernel Auto Running OK TRUE FALSE 0 0 0 25/11/1998 15:48:34 \??\C:\WINDOWS\system32\drivers\glpntdrv.sys 0[/quote] Code: http://www.conitec.net/english/info/ErrorsCheck.html[/quote] pwdrvio.sys Minitool partition wizard
pwdspio.sys Minitool partition wizard
vstor2-mntapi20-shared.sys VMware Virtual Storage Volume Driver
windrvr6.sys WinDriver or Alohabob USB Bridge Cable Driver


windrvr6.sys WinDriver or Alohabob USB Bridge Cable Driver http://www.jungo.com/st/support/uninstall.html
vstor2-mntapi20-shared.sys VMware Virtual Storage Volume Driver VMware Support & Downloads for Desktop, Application & Data Center Virtualization | United States
pwdrvio.sys MiniTool Partition Wizard http://www.partitionwizard.com/free-...n-manager.html

Device 'pci\ven_1093&dev_c801 (National Instruments PCI-GPIB) (problem driver failed to load)



Code: 2017-11-04 12:21:55, Error DU DU::CDUSession::Search: Failed to set WU internal configuration property for targeted scans. hr = 0x80070057[/quote] Code: 2017-11-04 12:26:35, Error CONX 0xd0000034 Failed to add user mode driver [%SystemRoot%\system32\DRIVERS\UMDF\uicciso.dll][/quote] Code: 2017-11-04 12:53:06, Error [0x0803b6] MIG Can't retrieve group information for user IIS APPPOOL\.NET v4.5. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:53:06, Error [0x0803b6] MIG Can't retrieve group information for user IIS APPPOOL\DefaultAppPool. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:53:06, Error [0x0803b6] MIG Can't retrieve group information for user IIS APPPOOL\.NET v4.5 Classic. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:54:47, Error [0x0803b6] MIG Can't retrieve group information for user IIS APPPOOL\.NET v4.5. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:54:47, Error [0x0803b6] MIG Can't retrieve group information for user IIS APPPOOL\DefaultAppPool. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:54:47, Error [0x0803b6] MIG Can't retrieve group information for user IIS APPPOOL\.NET v4.5 Classic. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:55:15, Error [0x0803b6] MIG Can't retrieve group information for user IIS APPPOOL\.NET v4.5. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:55:15, Error [0x0803b6] MIG Can't retrieve group information for user IIS APPPOOL\DefaultAppPool. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:55:15, Error [0x0803b6] MIG Can't retrieve group information for user IIS APPPOOL\.NET v4.5 Classic. NetUserGetLocalGroups failed 0x000008AD[/quote]
Code: 2017-11-04 12:57:57, Error [0x0803b6] MIG Can't retrieve group information for user IIS APPPOOL\.NET v4.5. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:57:57, Error [0x0803b6] MIG Can't retrieve group information for user IIS APPPOOL\DefaultAppPool. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:57:57, Error [0x0803b6] MIG Can't retrieve group information for user IIS APPPOOL\.NET v4.5 Classic. NetUserGetLocalGroups failed 0x000008AD[/quote] Code: 2017-11-04 13:03:14, Error [0x0808fe] MIG Plugin {526D451C-721A-4b97-AD34-DCE5D8CD22C5}: [shmig] Failed to get preferred homegroup with hr=0x80070490[/quote] Code: 2017-11-04 13:04:14, Error SP CSetupPlatform::ResurrectAutomation: Failed to resurrect automation: 0x80070002[gle=0x00000002]2017-11-04 13:14:09, Error [0x0803b6] MIG Can't retrieve group information for user IIS APPPOOL\.NET v4.5. NetUserGetLocalGroups failed 0x000008AD2017-11-04 13:14:09, Error [0x0803b6] MIG Can't retrieve group information for user IIS APPPOOL\DefaultAppPool. NetUserGetLocalGroups failed 0x000008AD2017-11-04 13:14:09, Error [0x0803b6] MIG Can't retrieve group information for user IIS APPPOOL\.NET v4.5 Classic. NetUserGetLocalGroups failed 0x000008AD2017-11-04 13:14:31, Error [0x0803b6] MIG Can't retrieve group information for user IIS APPPOOL\.NET v4.5. NetUserGetLocalGroups failed 0x000008AD2017-11-04 13:14:31, Error [0x0803b6] MIG Can't retrieve group information for user IIS APPPOOL\DefaultAppPool. NetUserGetLocalGroups failed 0x000008AD2017-11-04 13:14:31, Error [0x0803b6] MIG Can't retrieve group information for user IIS APPPOOL\.NET v4.5 Classic. NetUserGetLocalGroups failed 0x000008AD[/quote]

Code:

2017-11-04 13:47:30, Error [0x0808fe] MIG Plugin {ff9c714f-b864-4f43-ae39-ec07d7385abe}: PCI\VEN_1093&DEV_C801&SUBSYS_00000000&REV_02\5&375146b3&0&300310 -> Migrated [0000000000000000], configured [oem14.inf/ni488.inf] and has problem CM_PROB_DRIVER_FAILED_LOAD (39) [0xC000026C].
 
  Code: 2017-11-04 13:47:46, Error [0x0808fe] MIG Plugin {ff9c714f-b864-4f43-ae39-ec07d7385abe}: Device 'pci\ven_1093&dev_c801&subsys_00000000&rev_02\5&375146b3&0&300310' still has problem CM_PROB_DRIVER_FAILED_LOAD (39) [0xC000026C].[/quote]   Code: 2017-11-04 12:14:40, Warning [SetupHost.exe] ReAgentConfig::ReadBcdAndUpdateEnhancedConfigInfo BCD recovery entry points to invalid location (no winre.wim at C:\Recovery\WindowsRE)[/quote]   Code: 2017-11-04 12:21:55, Warning SP pDUSearch: DUSearch failed. hr = 0x80070057[/quote]   Code: 2017-11-04 12:26:21, Warning CONX Failed to get version info size for [\??\c:\windows\system32\drivers\glpntdrv.sys]. 0x800707142017-11-04 12:26:21, Warning CONX File [glpntdrv.sys] does not have a version resource.[/quote]   Code: 2017-11-04 12:26:23, Warning CONX Failed to get version info size for [\??\c:\windows\system32\drivers\mbam.sys]. 0x800707142017-11-04 12:26:23, Warning CONX File [mbam.sys] does not have a version resource.2017-11-04 12:26:23, Warning CONX Failed to get version info size for [\??\c:\windows\system32\drivers\mwac.sys]. 0x800707142017-11-04 12:26:23, Warning CONX File [mwac.sys] does not have a version resource.[/quote]   Code: 2017-11-04 12:26:27, Warning CONX Failed to get version info size for [c:\windows\system32\pwdrvio.sys]. 0x800707152017-11-04 12:26:27, Warning CONX File [pwdrvio.sys] does not have a version resource.2017-11-04 12:26:27, Warning CONX Failed to get version info size for [\??\c:\windows\system32\pwdspio.sys]. 0x800707142017-11-04 12:26:27, Warning CONX File [pwdspio.sys] does not have a version resource.[/quote]   Code: 2017-11-04 12:26:28, Warning CONX Failed to get version info size for [c:\windows\system32\drivers\sdfrd.sys]. 0x800707152017-11-04 12:26:28, Warning CONX File [sdfrd.sys] does not have a version resource.[/quote]   Code: 2017-11-04 12:26:33, Warning CONX Failed to add driver [SysWOW64\drivers\vstor2-mntapi20-shared.sys]2017-11-04 12:26:33, Warning CONX Failed to add driver [SysWOW64\drivers\vstor2-mntapi20-shared.sys]2017-11-04 12:26:33, Warning CONX 0xd000003a Failed to add service (vstor2-mntapi20-shared) to service map2017-11-04 12:26:33, Error CONX Unable to get message handle 80092009 c:\windows\system32\drivers\windrvr6.sys[/quote]   Code: 2017-11-04 12:26:35, Warning CONX Failed to add driver [C:\WINDOWS\system32\DRIVERS\UMDF\uicciso.dll]2017-11-04 12:26:35, Error CONX 0xd0000034 Failed to add user mode driver [%SystemRoot%\system32\DRIVERS\UMDF\uicciso.dll][/quote]   Code: 2017-11-04 12:37:12, Warning [SetupHost.exe] ReAgentConfig::ReadBcdAndUpdateEnhancedConfigInfo BCD recovery entry points to invalid location (no winre.wim at C:\Recovery\WindowsRE)[/quote]   Code: 2017-11-04 12:55:43, Warning [0x0803ea] MIG Registry location HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers\{8FD7E19C-3BF7-489B-A72C-846AB3678C96}\V2\KnownUsers is considered invalid in the current context2017-11-04 12:55:43, Warning [0x0803ea] MIG Registry location HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers\{8FD7E19C-3BF7-489B-A72C-846AB3678C96}\V2\KnownUsers is considered invalid in the current context[/quote]   Code: 2017-11-04 12:57:07, Warning [0x0808fe] MIG Plugin {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}: BthMig(V:2 T:1): Failed to scan the device list to migrate with Hresult 0x800700022017-11-04 12:57:07, Warning [0x0808fe] MIG Plugin {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}: BthMig(V:2 T:1): Failed to migrate bthport keys, bailing out 2017-11-04 12:57:07, Warning [0x0808fe] MIG Plugin {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}: BthMig(V:2 T:1): Failed to migrate bthport service, bailing out[/quote]

 

Fine, so there are errors, but what should I do? I don't understand half of what they are saying.

I also don't see what an IEE488 driver failing to load would screw up DirectX?

Thanks

 

The logs I had started decoding and the above are selected item from the logs.
They are a little over 1 month old.
There is a problematic device driver.
There are other drivers reported in the logs.
It's very difficult to go through the logs and to determine what is useful and not useful information.
It is like looking for a needle in a haystack.
Sometimes it is an easy find but most often it is difficult and the underlying problem may not be found.
In case in which it is not found an image is made, there is a clean install with restoring the image.

At this time the specific troubleshooting steps are in the above post.
A new upgrade should be attempted to possibly generate a new BSOD so that it can be debugged and to generate fresh Panther logs for decoding.