Windows 10: Video Fatal Error BSOD and/or FAST_FAIL_FATAL_APP_EXIT

I recently purchased a Dell G5 15 gaming laptop in November for my family. My processor is IntelR CoreTM i7-10750H CPU @ 2.60GHz 2.59 GHz. It uses an Intel UHD graphics driver. The RAM is 8GB, only .2 is usd. The laptop is barely used except to play one online game, CS:GO. At times, it will startup and play perfectly. Then at other times, more frequent than not, it will startup, crash, and then the game will have FPS lagging issues. The game usually runs at 110+ FPS, but after the crash it will run around 30FPS. The only thing that "fixes" the lag is turning off my computer and then hours later turning it back on and hoping it will work normally sometimes it does, other times it doesn't. I have tried troubleshooting almost everything. I don't believe it is heat issue because the crash will happen even when I turn on the laptop after being off for hours. It is not an internet connection issue because I turn the wifi off and the game internally will still lag. I have updated all drivers, BIOS, and everything possible. I ran virus scans and cleanup scans. I have tried all the "tips" and changed everything to "high performance." I have contacted Dell which was zero help, and the CS:GO game help support which told me it is a computer issue and not a game issue. I installed WinDbg and have analyzed two dump files, one from the computer and one from CS:GO. Only problem is, I had no clue what I am looking at or how to fix the problems which caused the minidumps. I have tried googling what the results were to my best ability, and doing those suggestions, but it still occurs and I am at a loss. I will copy and paste the analysis results for both dumps below because I do not know how else to share them. Grateful for any and all help.


DUMP FILE found in Minidump Folder:


Microsoft R Windows Debugger Version 10.0.20153.1000 AMD64

Copyright c Microsoft Corporation. All rights reserved.



Loading Dump File [C:\Users\josep\Downloads\022821-9953-01.dmp]

Mini Kernel Dump File: Only registers and stack trace are available



************* Path validation summary **************

Response Time ms Location

Deferred srv*

Symbol search path is: srv*

Executable search path is:

Windows 10 Kernel Version 19041 MP 12 procs Free x64

Product: WinNt, suite: TerminalServer SingleUserTS Personal

Edition build lab: 19041.1.amd64fre.vb_release.191206-1406

Machine Name:

Kernel base = 0xfffff807`15400000 PsLoadedModuleList = 0xfffff807`1602a390

Debug session time: Sun Feb 28 08:39:34.878 2021 UTC - 5:00

System Uptime: 0 days 12:00:44.567

Loading Kernel Symbols

...............................................................

................................................................

................................................................

..........................

Loading User Symbols

Loading unloaded module list

.....................

For analysis of this file, run !analyze -v

nt!KeBugCheckEx:

fffff807`157f5a80 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffd88c`5e79f2f0=0000000000000113

2: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************



VIDEO_DXGKRNL_FATAL_ERROR 113

The dxgkrnl has detected that a violation has occurred. This resulted

in a condition that dxgkrnl can no longer progress. By crashing, dxgkrnl

is attempting to get enough information into the minidump such that somebody

can pinpoint the crash cause. Any other values after parameter 1 must be

individually examined according to the subtype.

Arguments:

Arg1: 0000000000000019, The subtype of the bugcheck:

Arg2: 0000000000000002

Arg3: 00000000000010de

Arg4: 0000000000001f95



Debugging Details:

------------------



*** WARNING: Unable to verify checksum for win32k.sys



KEY_VALUES_STRING: 1



Key : Analysis.CPU.mSec

Value: 3640



Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on DESKTOP-588VSG9



Key : Analysis.DebugData

Value: CreateObject



Key : Analysis.DebugModel

Value: CreateObject



Key : Analysis.Elapsed.mSec

Value: 19286



Key : Analysis.Memory.CommitPeak.Mb

Value: 93



Key : Analysis.System

Value: CreateObject



Key : WER.OS.Branch

Value: vb_release



Key : WER.OS.Timestamp

Value: 2019-12-06T14:06:00Z



Key : WER.OS.Version

Value: 10.0.19041.1





ADDITIONAL_XML: 1



OS_BUILD_LAYERS: 1



BUGCHECK_CODE: 113



BUGCHECK_P1: 19



BUGCHECK_P2: 2



BUGCHECK_P3: 10de



BUGCHECK_P4: 1f95



BLACKBOXBSD: 1 !blackboxbsd





BLACKBOXNTFS: 1 !blackboxntfs





BLACKBOXPNP: 1 !blackboxpnp





BLACKBOXWINLOGON: 1



CUSTOMER_CRASH_COUNT: 1



PROCESS_NAME: System



STACK_TEXT:

ffffd88c`5e79f2e8 fffff807`2d6c3ad0 : 00000000`00000113 00000000`00000019 00000000`00000002 00000000`000010de : nt!KeBugCheckEx

ffffd88c`5e79f2f0 fffff807`2d5d640c : ffffdf81`a0f1a117 ffffdf81`a0f1a180 ffffdf81`a0f1a180 ffffdf81`a0f1a117 : watchdog!WdLogEvent5_WdCriticalError+0xe0

ffffd88c`5e79f330 fffff807`2d497a17 : 00000000`00000000 ffffdf81`a0f1a117 ffffdf81`a0f1a030 00000000`00000000 : dxgkrnl!DpiFdoHandleSurpriseRemoval+0x16c

ffffd88c`5e79f370 fffff807`2d45c68a : ffffdf81`a0f1a030 ffffdf81`a6f17010 ffffdf81`a6f17010 fffff807`15640cff : dxgkrnl!DpiFdoDispatchPnp+0xd7

ffffd88c`5e79f430 fffff807`3066830f : ffffdf81`a3972000 ffffd88c`5e79f5c9 ffffdf81`a3972000 00000000`3880a847 : dxgkrnl!DpiDispatchPnp+0xea

ffffd88c`5e79f550 ffffdf81`a3972000 : ffffd88c`5e79f5c9 ffffdf81`a3972000 00000000`3880a847 fffff807`306681fe : nvlddmkm+0xd830f

ffffd88c`5e79f558 ffffd88c`5e79f5c9 : ffffdf81`a3972000 00000000`3880a847 fffff807`306681fe ffffdf81`a3972000 : 0xffffdf81`a3972000

ffffd88c`5e79f560 ffffdf81`a3972000 : 00000000`3880a847 fffff807`306681fe ffffdf81`a3972000 00000000`00000000 : 0xffffd88c`5e79f5c9

ffffd88c`5e79f568 00000000`3880a847 : fffff807`306681fe ffffdf81`a3972000 00000000`00000000 00000000`00000000 : 0xffffdf81`a3972000

ffffd88c`5e79f570 fffff807`306681fe : ffffdf81`a3972000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x3880a847

ffffd88c`5e79f578 ffffdf81`a3972000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nvlddmkm+0xd81fe

ffffd88c`5e79f580 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffffdf81`a3972000





SYMBOL_NAME: dxgkrnl!DpiFdoHandleSurpriseRemoval+16c



MODULE_NAME: dxgkrnl



IMAGE_NAME: dxgkrnl.sys



IMAGE_VERSION: 10.0.19041.804



STACK_COMMAND: .thread ; .cxr ; kb



BUCKET_ID_FUNC_OFFSET: 16c



FAILURE_BUCKET_ID: 0x113_dxgkrnl!DpiFdoHandleSurpriseRemoval



OS_VERSION: 10.0.19041.1



BUILDLAB_STR: vb_release



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



FAILURE_ID_HASH: {bea10195-35f6-424b-5ad3-3c856cd9ec71}



Followup: MachineOwner

---------



****************************************************************************

****************************************************************************


CSGO Crash File:





Microsoft R Windows Debugger Version 10.0.20153.1000 X86

Copyright c Microsoft Corporation. All rights reserved.





Loading Dump File [C:\Users\josep\Downloads\csgo.exe.9860.dmp]

User Mini Dump File: Only registers, stack and portions of memory are available





************* Path validation summary **************

Response Time ms Location

Deferred srv*

Symbol search path is: srv*

Executable search path is:

Windows 10 Version 19042 MP 12 procs Free x86 compatible

Product: WinNt, suite: SingleUserTS Personal

Edition build lab: 19041.1.amd64fre.vb_release.191206-1406

Machine Name:

Debug session time: Sun Feb 28 08:39:14.000 2021 UTC - 5:00

System Uptime: not available

Process Uptime: 0 days 0:01:12.000

................................................................

................................................................

................................................................

.

Loading unloaded module list

........................................

This dump file has an exception of interest stored in it.

The stored exception information can be accessed via .ecxr.

2684.1b10: Security check failure or stack buffer overrun - code c0000409 first/second chance not available

Subcode: 0x7 FAST_FAIL_FATAL_APP_EXIT

For analysis of this file, run !analyze -v

eax=00000001 ebx=00000000 ecx=00000007 edx=000001e9 esi=00155658 edi=6b2f14f0

eip=6b2c9114 esp=154afae8 ebp=154afbec iopl=0 nv up ei pl nz na po nc

cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

tier0!RestoreWin32ConsoleColor+0xd9f4:

6b2c9114 cd29 int 29h

0:016> !analyze -v

*******************************************************************************

* *

* Exception Analysis *

* *

*******************************************************************************





KEY_VALUES_STRING: 1



Key : Analysis.CPU.mSec

Value: 6014



Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on DESKTOP-588VSG9



Key : Analysis.DebugData

Value: CreateObject



Key : Analysis.DebugModel

Value: CreateObject



Key : Analysis.Elapsed.mSec

Value: 49740



Key : Analysis.Memory.CommitPeak.Mb

Value: 530



Key : Analysis.System

Value: CreateObject



Key : Timeline.Process.Start.DeltaSec

Value: 72



Key : WER.OS.Branch

Value: vb_release



Key : WER.OS.Timestamp

Value: 2019-12-06T14:06:00Z



Key : WER.OS.Version

Value: 10.0.19041.1





ADDITIONAL_XML: 1



OS_BUILD_LAYERS: 1



NTGLOBALFLAG: 0



PROCESS_BAM_CURRENT_THROTTLED: 0



PROCESS_BAM_PREVIOUS_THROTTLED: 0



APPLICATION_VERIFIER_FLAGS: 0



CONTEXT: .ecxr

eax=00000001 ebx=00000000 ecx=00000007 edx=000001e9 esi=00155658 edi=6b2f14f0

eip=6b2c9114 esp=154afae8 ebp=154afbec iopl=0 nv up ei pl nz na po nc

cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

tier0!RestoreWin32ConsoleColor+0xd9f4:

6b2c9114 cd29 int 29h

Resetting default scope



EXCEPTION_RECORD: .exr -1

ExceptionAddress: 6b2c9114 tier0!RestoreWin32ConsoleColor+0x0000d9f4

ExceptionCode: c0000409 Security check failure or stack buffer overrun

ExceptionFlags: 00000001

NumberParameters: 1

Parameter[0]: 00000007

Subcode: 0x7 FAST_FAIL_FATAL_APP_EXIT



PROCESS_NAME: csgo.exe



ERROR_CODE: NTSTATUS 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.



EXCEPTION_CODE_STR: c0000409



EXCEPTION_PARAMETER1: 00000007



STACK_TEXT:

WARNING: Stack unwind information not available. Following frames may be wrong.

154afbec 6b2ab6e1 00155658 6b23fe78 0c78f018 tier0!RestoreWin32ConsoleColor+0xd9f4

154afc04 6b1e550a 00000000 154afc44 6b1e3a40 tier0!DumpMemoryInfoStats+0x8d1

154afc10 6b1e3a40 09805220 00155658 00000000 filesystem_stdio+0x1550a

154afc44 6b1e289d 00155658 03708c60 6b258fff filesystem_stdio+0x13a40

154afc88 6b2b42be 154afce0 154afccc 6b2adc30 filesystem_stdio+0x1289d

154afc94 6b2adc30 03617540 6b2b42d0 6b2ade22 tier0!CThread::ThreadProcRunWithMinidumpHandler+0xe

154afccc 6b2b4412 6b2b42d0 6b2b42d0 03617540 tier0!CatchAndWriteMiniDump+0x90

154afd10 763efa29 03617540 763efa10 154afd7c tier0!CThread::ThreadProc+0x142

154afd20 77ab76b4 03617540 695c7324 00000000 kernel32!BaseThreadInitThunk+0x19

154afd7c 77ab7684 ffffffff 77ad7422 00000000 ntdll!__RtlUserThreadStart+0x2f

154afd8c 00000000 6b2b42d0 03617540 00000000 ntdll!_RtlUserThreadStart+0x1b





SYMBOL_NAME: tier0!RestoreWin32ConsoleColor+d9f4



MODULE_NAME: tier0



IMAGE_NAME: tier0.dll



STACK_COMMAND: ~16s ; .ecxr ; kb



FAILURE_BUCKET_ID: FAIL_FAST_FATAL_APP_EXIT_c0000409_tier0.dll!RestoreWin32ConsoleColor



OS_VERSION: 10.0.19041.1



BUILDLAB_STR: vb_release



OSPLATFORM_TYPE: x86



OSNAME: Windows 10



FAILURE_ID_HASH: {1f974ffe-497b-c73f-60dc-b580b99dd8d7}



Followup: MachineOwner

---------

:)

 

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