Windows 10: Video Files Won't Play

I have some MP4 videos that won't play. I get this message when I try to open them:This file isn't playable. That might be because the file type is unsupported, the file extension is incorrect, or the file is corrupt. 0xc00d36c4I don't know what else to do. I've tried different media players. People said to try VLC Media Player but that didn't work either.

:)

 

Wont play video files

Hello Connor,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Where did you obtain the said editing software?
• What is the file extension of the videos you were trying to play?
• What application were you using to play these video files?
• Were there any recent changes made prior to this issue?

We look forward to your response.

Regards.

 

Video Lag

Hi John,

The latency in playing videos might have been caused by network interruption, or an incompatible graphics driver. For us to isolate the issue, we would like to ask these questions:

• Does the issue happens when playing videos online or you have experienced the latency when playing videos that are saved on your drive too?
• Which browser are you using?
  
• Have you made any recent changes to your system settings prior to this issue?
• Have you encountered any network issues?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you use Microsoft Edge and
Internet Explorer to check if the issue persists. If the issue happens in Internet Explorer, please use this article as your reference:

Videos won’t play in Internet Explorer.

We look forward for your response.

 

Video files not playing.

Hi,

We'll need to check a few things to better determine what might be the issue. We'd like to know the following:

• What is the file extension of the videos you're trying to play? To check this, right-click on a video and select
  Properties. Check what's indicated beside the File type.

• What app are you using to play the videos? You can also see this in Properties beside
  Opens with.

• Do you encounter any error messages when trying to play the videos? If so, kindly send us a screenshot.
• Did you make any recent changes in your system or was this the first it happened?

In some case, this may have to do with incorrect file association between files and apps you're using to open them. If the app beside Opens with is not the correct app for opening video files, we suggest that you click
Change in the Properties window to select the appropriate one.





In other cases, it could be that the file type isn't supported in the app you're using to play the video. If so, you may need to download the necessary codecs or updates for that particular app to play the videos properly.

Should you need further assistance, let us know right away. We'll be here.