Windows 10: Video not working but sound is.

When I try to play an mp4 file, the sound will play in the Films&TV app however, the video part will not, it just shows a black screen.

I've already tried changing the format and using another media player,

However still no luck.

Any help will be much appreciated,

Thanks

:)

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue

 

Sound like robot and video lag

Hi dania72_

Here are two different methods you could try to see if it helps you!

Method 1

I suggest you to disable all enhancements in Speakers properties and check. Refer the steps below:

• Press Windows key + X.
• Click on Control Panel.
• Double-Click on the Sound Icon and click on Speakers.
• Click on Properties.
• Click on Enhancements Tab.
• Now click Disable All Sound Effects
• Click OK and check if issue persists.
• If issue still persists try method 2.

Method 2

I suggest you to Uninstall and reinstall the Sound drivers in Compatibility mode and check if it works for you. Refer to the steps below:

Follow the steps to uninstall the Sound driver:

• Press Windows Key + X key and click Device Manager.
• Expand Sound Video and Game Controllers.
• Right-click on the Sound device listed and click on Uninstall.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Now download the drivers the manufacturer website and install it in Windows 8.1 compatibility mode.

Follow the steps provided below to install the drivers in compatibility mode.

• Right-click on the driver setup file and click on properties.
• Click on the compatibility tab and check the box Run this program in compatibility mode for and select Windows 8.1 operating system from the drop down.
• Click on Apply and click OK and run the file to install it.
  

Hope any of these methods will help you!

Kind regards,

Leon

 

Trouble with Sound on videos stopping?

Hi,

There are several factors that may cause this issue. To narrow down the concern, we’d like to ask a few questions.

• When did you start experiencing the issue?
• Have you made any changes prior to this concern?
• Are you getting an error message when the video stop playing?
• Have you tried to clear cached and delete cookies?

For now, we suggest that you follow the troubleshooting steps provided in this article:
Fix sound problems.