Windows 10: Video Playback Buzz and Stutter Then Screen Went Black for a Bit then PC Unresponsive

My SpecsMOTHERBOARD - ASUS TUF B450-Pro Gaming CPU - RYZEN 5 2600 MEMORY - KINGSTON HYPER X PREDATOR BLACK 16GB KIT 3333MHz GPU - AMD RX 580 8GB PSU - Corsair RM 650-Watt MONITOR - 24" HP generic PnP monitorOS Wind

:)

 

Video Stutter/Buzz In Audio

For the past couple of weeks I have been getting stuttering video and a buzz in the audio. It started with listening to Spotify, the audio with just buzz for a few seconds then the PC would crash, no blue screen it would just restart. The reboots have stopped, but now the video is stuttering and when it stutters, there is a buzz in the audio.

It's a Ryzen 1600, ASRock B450 Pro, 16GB ram, RX 560 GPU. I updated the chipset, GPU and audio drivers. Nothing helped. Rebooting will fix it temporarily, but the problem eventually returns.

Windows 10

 

Video Stutter/Audio Buzz

For the past couple of weeks I have been getting stuttering video and a buzz in the audio. It started with listening
to Spotify, the audio with just buzz for a few seconds then the PC would crash, no blue screen it would just restart. The reboots have stopped, but now the video is stuttering and when it stutters, there is a buzz in the audio.

It's a Ryzen 1600, ASRock B450 Pro, 16GB ram, RX 560 GPU. I updated the chipset, GPU and audio drivers. Nothing helped.Did the DISM and sfc/scannow, corrupted files
were found and fixed but the problem is still there. In the Reliability History there are several 117 and 141 errors.

Rebooting will fix it temporarily, but the problem eventually returns.

 

video playback freeze for a split second with a buzzing sound about every 20 to 30 seconds

Hi Andrew,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will be glad to assist you with this issue.

Before we proceed, we require more information to assist you better.

• Which application you are using to play the video?
• What is the format of the videos you are trying to play?
• Does this happens with all other videos as well?

This issue might be due to outdated or corrupted graphic card drivers. Let's try the below steps and check if it helps:

Step 1: Run Video Playback Troubleshooter.

I suggest you to run the Video Playback
Troubleshooter. Follow these steps to run
Video Playback troubleshooter:

• Type troubleshooting in the search bar and select it.
• Select View all on the top left corner.
• Click Video Playback
  troubleshooter.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Step 2: Also, I suggest you to update your graphic card drivers.

I suggest you to update graphic drivers and check if it helps. Follow the steps given below.

• 
  Press Windows key + X key and click on
  Device manager.
  
• 
  Search for Display Adapters.
  
• 
  Right-click on the graphics
  card and click on Update driver software.
  

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.