Windows 10: Video playback issue on external monitor

Discus and support Video playback issue on external monitor in Windows 10 Drivers and Hardware to solve the problem; Hello, I've got an issue with some videos that are not being played on my external monitor. I have Dell Inspiron 7567 laptop and Dell P2213t... Discussion in 'Windows 10 Drivers and Hardware' started by Y_S001, Jul 13, 2019.

  1. Y_S001 Win User

    Video playback issue on external monitor


    I've got an issue with some videos that are not being played on my external monitor.

    I have Dell Inspiron 7567 laptop and Dell P2213t monitor connected via DVI-D to HDMI cable.

    Some videos just won't work on the external monitor, while on laptop there is no problem with playback. Audio is also good.

    The frame of video just freezes on the monitor.

    This issue is found only on a part of videos/websites. Maybe it is a problem of codec or something.

    Does anyone know what is up with that monitor? is it software issue or harware/cable issue?

    Y_S001, Jul 13, 2019
  2. Mrs. Ipps Win User

    Windows 10 video playback problems

    This helped my issue, for now, i'll keep monitoring. Thank you!
    Mrs. Ipps, Jul 13, 2019
  3. Video Playback issues

    Hi Cami,

    An outdated browsers or display driver is on of the possible causes of playback issues. To isolate your concern, kindly answer the following:

    • What's the current build of your computer? Press Windows key + R and then type winver.
    • Does the issue happen on web browsers only? Can you try to play a video file from your local storage to see if the same issue persists?
    • Did you try to clear the browsing history and resetting your web browsers?
    • Did you get a specific error message?
    • Do you have a Flash Player installed in your web browsers?

    Meanwhile, kindly run the Video Playback troubleshooter. Go to Settings> Update & Security> Troubleshoot> Video Playback> Run the troubleshooter> Restart your computer.

    Note: The automated troubleshooter will try to identify and then resolve the issues that it finds.

    Raymond Ave, Jul 13, 2019
  4. Video playback issue on external monitor

    video playback freeze for a split second with a buzzing sound about every 20 to 30 seconds

    Hi Andrew,

    Thank you for posting your query on Microsoft Community.

    We regret the inconvenience caused to you. We will be glad to assist you with this issue.

    Before we proceed, we require more information to assist you better.

    • Which application you are using to play the video?
    • What is the format of the videos you are trying to play?
    • Does this happens with all other videos as well?

    This issue might be due to outdated or corrupted graphic card drivers. Let's try the below steps and check if it helps:

    Step 1: Run Video Playback Troubleshooter.

    I suggest you to run the Video Playback
    Troubleshooter. Follow these steps to run
    Video Playback troubleshooter:

    • Type troubleshooting in the search bar and select it.
    • Select View all on the top left corner.
    • Click Video Playback
    • Follow the on-screen instructions to run the troubleshooter.
    • Check if issue persists.

    Step 2: Also, I suggest you to update your graphic card drivers.

    I suggest you to update graphic drivers and check if it helps. Follow the steps given below.

    • Press Windows key + X key and click on
      Device manager.

    • Search for Display Adapters.

    • Right-click on the graphics
      card and click on Update driver software.

    Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

    Thank you.
    Sangeeta Sarkar, Jul 13, 2019

Video playback issue on external monitor

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