Windows 10: Video Playback Issues

Discus and support Video Playback Issues in Windows 10 Support to solve the problem; I am running Windows 10 Home 64-bit. I have an Intel HD Graphics card and a NVIDIA GeForce GT 735M. I have had an issue for a couple of months when... Discussion in 'Windows 10 Support' started by IronMan16, Jul 28, 2015.

  1. IronMan16 Win User

    Video Playback Issues

    I am running Windows 10 Home 64-bit. I have an Intel HD Graphics card and a NVIDIA GeForce GT 735M. I have had an issue for a couple of months when viewing videos or footage from my built-in camera. Half of the screen appears fine, but the other half is filled with horizontal blurring bars. This happens with a lot of videos, but some appear okay. The attached image is an example from today on YouTube.

    Video Playback Issues [​IMG]

    IronMan16, Jul 28, 2015
  2. Jessen P Win User

    Video Playback Issues

    Hi Zachery,

    Thank you for being part of Windows 10.

    1. Is the issue specific to YouTube?

    2. Which browser do you use to access websites?

    3. Did you try with other browsers and was the issue while you use all the browsers?

    Please reply to the questions in order to assist you in a better way.
    Jessen P, Jul 28, 2015
  3. JNRain Win User
    Video playback issues

    I'm also having this issue. I've tried the steps above, but since the driver is being supplied through the Windows Update process I'm not able to get a copy of the driver to attempt to install it in Windows 8 compatibility mode. Driver is for the AMD
    Radeon HD 6310 Graphics card and the only Windows 10 driver available for this card is through Windows Updates. Attempted to install one from AMD in Windows 8 compatibility mode, but had to uninstall it and re-allow Windows Updates to install the correct
    driver for Windows 10. All video and audio playback is extremely pixelated in Windows Media Player, Video Player, and Real Player. I have had some success viewing video using VLC Player (which I finally discovered after 2 months of not being able to view
    any video at all) but it is still poor quality and somewhat pixelated. Please offer some help or I'm going to be forced to revert to Windows 8.


    JNRain, Jul 28, 2015
  4. remake Win User

    Video Playback Issues

    I have exactly the same issue visually but with some differences concerning the reasons: never in youtube, rather when playback other video in some programs, including Windows 10 system one and last but not least when charging the battery! When unplugging the cord the half screen blur disapears immediatelly! This happens on Sony Vaio Pro ultrabook (checked two slighlty different models).
    remake, Aug 11, 2015
  5. LJM
    LJM Win User
    Same issue - for online and offline. Windows Media Player, VLC, Quicktime and YouTube.

    Video Playback Issues [​IMG]
  6. I have a Sony Vaio laptop and had the same problem. This problem had been posted on the Sony community forum and someone pointed to a temporary solution at: Videos distorted after Windows 10 upgrade - Microsoft Community

    Basically it involves turning off "X-Reality for mobile" under the Image Quality tab of the VAIO Control Center. It seems Sony doesn't yet have a Windows 10 update for it so turning it off gets your videos working again. It did for me.
    stanstelle, Aug 30, 2015
  7. LaptopVideo2Go Forums

    go there, they have links to updated drivers and software for sony and other laptops that should help *Smile
    UnaSalusVictus, Apr 4, 2018

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