Windows 10: Video player won't load/play

Discus and support Video player won't load/play in Windows 10 Software and Apps to solve the problem; +At one time, my Windows Media Player worked fine. Now, when I try to watch a video I received on e-mail, I get the error message "Windows Media Player... Discussion in 'Windows 10 Software and Apps' started by S.Scott, Apr 19, 2021.

  1. S.Scott Win User

    Video player won't load/play

    +At one time, my Windows Media Player worked fine. Now, when I try to watch a video I received on e-mail, I get the error message "Windows Media Player didn't start". Seems I can manually open it, but it doesn't link to other programs? Microsoft has so many pages of downloads that I get lost in them.

    Do I Need to reload this program? Do I need to uninstall the old program first? So many choices!


    Oh, also, I seem to have lost my burner functions to record/burn CD's and DVD's.


    S.Scott, Apr 19, 2021
  2. Julie Ram Win User

    Movie / video load or playback

    Hi Lional,

    Conflicts with the compatibility view settings is one of the possible reasons why you're having issues with loading or playing back movies or videos. To help you in resolving this, I would suggest that you check this link about:
    Videos won’t play in Internet Explorer

    Do get back to us if you need further assistance.
    Julie Ram, Apr 19, 2021
  3. dvd player don`t work

    I just upgraded to windows 10 .my dvd player on my hp 2000 laptop won`t play cd`s or dvd`s .also I can not play videos on facebook or youtube.
    k.p.harris, Apr 19, 2021
  4. Amit_Sun Win User

    Video player won't load/play

    video not playing


    Thank you for writing to Microsoft Community Forums.

    1. May I know, which video player you are using to play the video?
    2. Are you able to play the video on any other computer?
    3. Are you facing the issue with only specific video or with all the other videos?

    This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

    Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

    Method 1: Try a different video player.

    1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
    2. I suggest you to try a different video player and check if it plays.
    3. You can also check on different device or computer.

    Step: Run Windows Media player troubleshooter.

    1. Press Windows + R key on your keyboard together.
    2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
    3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
    4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
    5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
    6. Reboot the computer and check.
    If you still face the issue, reply to this post with more information.

    Hope it helps,

    Amit Sunar

    Microsoft Community – Moderator
    Amit_Sun, Apr 19, 2021

Video player won't load/play

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