Windows 10: Video: Screen crashed after I installed display adapter drivers for AMD Radeon Vega 8 Graphics

I recorded a video to demo this. I have troubled this question for 2 months.


Who can tell me what component cause this crash?


To watch the video, please Click here.

:)

 

Screen broken after I installed drivers of AMD Radeon Vega 8 Graphics

HI,



Thank you for writing to Microsoft Community-Forums.



As you have tried installing the drivers with various versions of Windows 10, I suspect the problem is with the device hardware or its drivers.

I would suggest to try installing one of the older driver versions and see if it helps. You can install the older version drivers from the device manufacturer’s support site. To install the older version driver, you must uninstall the currently
installed driver.

• Right click on the Start button (Windows logo) and select
  Device Manager.
  
• Expand Display Adapters.
  
• Right click on the adapter name and select
  Uninstall device.
  
• Make sure to check the checkbox to delete the driver software from the computer.
  
• Reboot the computer, download one of the older version drivers from the manufacturer’s support site and install it manually.
  

If the above procedure doesn’t work, you may install the Auto-Detect and Install AMD utility from the following link, which should list and install the most appropriate drivers for the device.

AMD Ryzen™ 3 2200G Drivers & Support



I would also suggest to update the system firmware (BIOS) and chipset drivers of your device.



Disclaimer: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft
cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.



You can download and install the latest BIOS and chipset drivers from the link below.’

PRIME A320M-K drivers



Asus might have the customized driver package for your system model, I would recommend to get in touch with them once and have a check with them.



You may also want to contact a local technician and get the hardware checked



Regards,

Peer Samie

Microsoft Community-Moderator

 

Screen broken after I installed drivers of AMD Radeon Vega 8 Graphics

Peer Samie,

Thank you for so many suggestions!

In fact I had tried all the suggestion a few days ago, I could not resolve the problem so I asked question here.

If the driver is all right, I think I should consider it a hardware problem and have a check with ASUS support.

Regards,

 

Screen broken after I installed drivers of AMD Radeon Vega 8 Graphics

Mainboard : ASUS A320M-K

BIOS version: 4406

CPU: AMD Ryzen 2200G

OS: Windows 10 (10.0.17763.379)

I tried to install drivers of AMD Radeon Vega 8 Graphics from ASUS, AMD and MS on various versions of Windows 10(10.0.17134.1, 10.0.17134.706 etc.), Every my try made screen broken, there are a lot of green symbols scrolling from top to bottom on the screen,
then I restarted my PC, Windows 10 told me Windows was not load correctly and the problem can not be fixed. I had to reinstalled Windows 10. Such thing happened again and again. I installed Windows 10 20+ times in recent days.