Windows 10: video transfer on external drives

Having problems trying to organize my video files on external drives. To do the process it appears to be a very simple process but I find that opens multiple issues, be it security or capability unsure. Be denied rights to transfer files, but am the administrator. What is the cure?

:)

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.

 

Unable to play video from external hard drive Error 0x80004005

HI Josep,

Please answer these questions to assist you better.

• Are you able to watch videos which are stored in computer and online?
• Are you able to view photos and documents etc. from hard drive?
  

I suggest you to install all pending Windows updates and check. Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.



Follow the steps and check if that helps.

• Type Troubleshooting on Search and hit
  Enter.
• Click on View all and click on Video playback.
• Click on Advance and check Apply repairs automatically.
  
• Follow on-screen instructions.

By running this troubleshooter it will find and fix issue with playing movies, television and video. Do let us know if you are able to play videos from external hard drive. Thank you.

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.