Windows 10: VIDEO_DXGKRNL_FATAL_ERROR BSOD

Hi, I have posted some minidump files in this thread but they were not answered.


https://answers.microsoft.com/en-us...ror-bsod/3fa21308-43cf-4a85-9dd2-24690306f1e2

:)

 

VIDEO_DXGKRNL_FATAL_ERROR BSOD

Using Asus UX331UN, Windows 10 Home

Crash with error VIDEO_DXGKRNL_FATAL_ERROR

I attached the dumpfile below.

082419-8828-01.dmp

 

VIDEO_DXGKRNL_FATAL_ERROR

Hello. In the last two days I have been experiencing multiple BSOD's with error message VIDEO_DXGKRNL_FATAL_ERROR, so here I am asking the community for suggestions on what to do because the **** online chat support from microsoft didn't help at all, even
though this is a licensed version of Win10 Home for which I paid when I bought my laptop.

I have checked that the drivers are up to date on the manufacturer's website. What should I try next ? The BSODs occur in a very random fashion, but usually when doing nothing except reading text on the monitor, without any input or noticeable processor/hdd
activity. I should mention that I use the laptop hooked to an external monitor. Didn't check if the error occurs when using the laptop screen because I almost never use the laptop this way.

Machine is an Asus Zenbook UX501JW with Nvidia GTX960M 4GB as dedicated video card.

 

35 BSODs since Nov. 2016: video_dxgkrnl_fatal_error


Hello-
I am at a loss to solve my BSOD problem, which is occurring with increasing frequency. It is always the same error: video_dxgkrnl_fatal_error. It occurs randomly and without warning. After the BSOD, the NVIDIA GeForce GTX 960M is hidden in the Device Manager and listed as not installed. Restarting the computer does not make the computer find the hidden NVIDIA card. However, the card reappears and functions normally once the system is shut down totally and powered on again. BIOS and drivers should be up to date. Many thanks for any help that you can provide!

System SpecComputer type:LaptopSystem Manufacturer/Model Number*Biggrinell Inspiron 15 7000 Series 7559OS:windows 10CPU:Intel (R) Core(TM) i7-6700HQ CPU @ 2.60 GHz, 2601 Mhz, 4 Core(s), 8 LogicalMemory:16GGraphics Card(s):Intel(R) HD Graphics 530, NVIDIA GeForce GTX 960M