Windows 10: VIDEO_DXGKRNL_FATAL_ERROR

Having blue screen upon restart from hibernation mode "VIDEO_DXGKRNL_FATAL_ERROR" since build 18342. Occurring every time after wake on mouse/keyboard. Home built unit in intel i7-4770k using onboard processor graphics. Anyone else having same occurance?

:)

 

Stop code: Video_DXGKRNL_FATAL_ERROR restarting computer





I have a coworker who keeps getting this message and her laptop restarts at seemingly random times. I followed all the steps from www.windows.com/stopcode yet it continues to restart randomly. It is an MSI laptop running Windows 10. I noticed (as in the
image above) that the Stop code is for Video_DXGKRNL_FATAL_ERROR so I both updated the drivers and rolled back video drivers after updating them did not stop this issue. Does anyone have any suggestions?

Moved from: [Windows / Windows 10 / Devices & drivers]

 

Scan for hardware changes causes blue screen error VIDEO_DXGKRNL_FATAL_ERROR

Hi,

Thank you for contacting Microsoft Community. I will surely help you to fix the Blue Screen error.

The bug check VIDEO_DXGKRNL_FATAL_ERROR indicates that the Microsoft DirectX graphics kernel subsystem has detected a violation.

To understand the issue better, let me know what is the make and model of the computer?

Method 1:

I suggest you to uninstall and re-install latest graphics driver from the computer manufacturer website and check if it helps.

Method 2:

If the issue persists, I suggest you to try the steps in the following article which will help to fix common Blue Screen errors. Check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

VIDEO_DXGKRNL_FATAL_ERROR

Hello. In the last two days I have been experiencing multiple BSOD's with error message VIDEO_DXGKRNL_FATAL_ERROR, so here I am asking the community for suggestions on what to do because the **** online chat support from microsoft didn't help at all, even
though this is a licensed version of Win10 Home for which I paid when I bought my laptop.

I have checked that the drivers are up to date on the manufacturer's website. What should I try next ? The BSODs occur in a very random fashion, but usually when doing nothing except reading text on the monitor, without any input or noticeable processor/hdd
activity. I should mention that I use the laptop hooked to an external monitor. Didn't check if the error occurs when using the laptop screen because I almost never use the laptop this way.

Machine is an Asus Zenbook UX501JW with Nvidia GTX960M 4GB as dedicated video card.