Windows 10: VIDEO_MEMORY_MANAGEMENT_INTERNAL ISSUE

Hi support team, my monitor randomly freezes and the pc restarts automatically after awhile, I have analyzed the dumpfile with windbg and it says it is a video memory management internal issue, I would appreciate some assistance on this as this has been going on for 2/3 months now.


Link to minidumpfile and my msinfo32: https://1drv.ms/u/s!AjxxkEAbTH_Vhi1PNM0Asu2_M16A?e=HO0aSH


Currently using a MSI RTX 2060 and EVGA 650W power supply.


I have stress tested my cpu and gpu, checked my ram, updated BIOS and nvidia drivers to the latest ones.


Thanks!

:)

 

AMD FX OC'ers Club

That's what the auto setting will do since you're over the 1333 mark it jumps to the next step which isn't listed or officially supported I assume by that ram.

At this point though I would suggest dropping the multi one step or .5 so that we can get something stable and possibly take the heat issue out of the picture for now.

 

Video_memory_management_internal

A blue screen with Video_Memory_Management_Internal keeps coming up and i cant operate my system because immediately it boots, the same thing happens and it restarts repeatedly.

 

BSOD with error code: VIDEO_MEMORY_MANAGEMENT_INTERNAL

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with your PC as you receive BSOD with the error code VIDEO_MEMORY_MANAGEMENT_INTERNAL. I certainly appreciate your efforts in sharing the necessary details to analyze the issue.



The VIDEO_MEMORY_MANAGEMENT_INTERNAL bug check has a value of 0x0000010E. This indicates that the video memory manager has encountered a condition that it is unable to recover from.



Upon checking the dump files, I found that the file dxgmms2.sys is causing the BSOD on the system.



I would suggest you to uninstall the graphics drivers and then re-install them from the

manufacturer website to see if that helps.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for ‘Run’.
   
2. In Run dialog box, type ‘devmgmt.msc’ and hit enter.
   
3. Expand Display Adapters.
   
4. Right click on the Display drivers and click on
   Uninstall.
   
5. Check the box Delete the driver software for this device.
   
6. Click on OK.
   
7. Do not restart the PC.
   

In addition, I see that there is a BIOS update available for the PC. You can also try updating the BIOS and see if that helps. The BIOS update can be downloaded from the

manufacturer website.



Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from
the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk



If the issue persist, please get back to us with the results of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator