Windows 10: VIDEO_SCHEDULER_INTERNAL_ERROR on new Surface Pro 6 clean build

Discus and support VIDEO_SCHEDULER_INTERNAL_ERROR on new Surface Pro 6 clean build in Windows 10 Drivers and Hardware to solve the problem; Problem: In the middle of my Skype meeting yesterday, I got the blue screen with the error VIDEO_SCHEDULER_INTERNAL_ERROR. This is the first blue... Discussion in 'Windows 10 Drivers and Hardware' started by DuyLe-14, Jan 19, 2019.

  1. DUYLE-14
    DuyLe-14 Win User

    VIDEO_SCHEDULER_INTERNAL_ERROR on new Surface Pro 6 clean build


    Problem: In the middle of my Skype meeting yesterday, I got the blue screen with the error VIDEO_SCHEDULER_INTERNAL_ERROR. This is the first blue screen I have gotten from the device. I am running Windows 10 version 1809 (OS build 17763.256) with the latest Windows updates installed as of the crash yesterday. I have attached the dump file below for reference. Please let me know what went wrong and how do I prevent another crash in the future. Thanks!


    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    VIDEO_SCHEDULER_INTERNAL_ERROR (119)
    The video scheduler has detected that fatal violation has occurred. This resulted
    in a condition that video scheduler can no longer progress. Any other values after
    parameter 1 must be individually examined according to the subtype.
    Arguments:
    Arg1: 0000000000100000, The subtype of the bugcheck:
    Arg2: 0000000000000001
    Arg3: 0000000000000000
    Arg4: ffff9888a35bf000

    Debugging Details:
    ------------------


    KEY_VALUES_STRING: 1


    PROCESSES_ANALYSIS: 1

    STACKHASH_ANALYSIS: 1

    TIMELINE_ANALYSIS: 1


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 400

    BUILD_VERSION_STRING: 17763.1.amd64fre.rs5_release.180914-1434

    SYSTEM_MANUFACTURER: Microsoft Corporation

    SYSTEM_PRODUCT_NAME: Surface Pro 6

    SYSTEM_SKU: Surface_Pro_6_1796_Consumer

    SYSTEM_VERSION: D:0B:13F:5C:10P:38S:01E:0

    BIOS_VENDOR: Microsoft Corporation

    BIOS_VERSION: 234.2344.769

    BIOS_DATE: 09/08/2018

    BASEBOARD_MANUFACTURER: Microsoft Corporation

    BASEBOARD_PRODUCT: Surface Pro 6

    DUMP_TYPE: 2

    BUGCHECK_P1: 100000

    BUGCHECK_P2: 1

    BUGCHECK_P3: 0

    BUGCHECK_P4: ffff9888a35bf000

    CPU_COUNT: 8

    CPU_MHZ: 708

    CPU_VENDOR: GenuineIntel

    CPU_FAMILY: 6

    CPU_MODEL: 8e

    CPU_STEPPING: a

    CPU_MICROCODE: 6,8e,a,0 (F,M,S,R) SIG: 8E'00000000 (cache) 8E'00000000 (init)

    BLACKBOXACPI: 1 (    !blackboxacpi)


    BLACKBOXBSD: 1 (    !blackboxbsd)


    BLACKBOXPNP: 1 (    !blackboxpnp)


    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    BUGCHECK_STR: 0x119

    PROCESS_NAME: dwm.exe

    CURRENT_IRQL: 0

    ANALYSIS_SESSION_HOST: DZ-SURFACE

    ANALYSIS_SESSION_TIME: 01-19-2019 07:24:06.0316

    ANALYSIS_VERSION: 10.0.18303.1000 amd64fre

    LAST_CONTROL_TRANSFER: from fffff80260d640db to fffff8024d661b40

    STACK_TEXT:
    fffff409`f2d46978 fffff802`60d640db : 00000000`00000119 00000000`00100000 00000000`00000001 00000000`00000000 : nt!KeBugCheckEx
    fffff409`f2d46980 fffff802`4ca7e7a0 : ffff9888`a967f3f0 ffff9888`a63349a0 ffff9888`a9823a60 fffff802`4d5c7cdf : watchdog!WdLogEvent5_WdCriticalError+0xdb
    fffff409`f2d469c0 fffff802`60c039b5 : 00000000`00000001 ffff9888`a9823a60 00000000`00837825 ffff9888`a35bf000 : dxgmms2!VidSchSubmitCommand+0x28080
    fffff409`f2d46b10 fffff802`60c721e3 : 00000000`00000000 00000000`00000001 00000000`00000000 00000000`00000000 : dxgkrnl!DXGCONTEXT::SubmitCommandToImplicitQueue+0x5d
    fffff409`f2d46b40 fffff802`60c70a4c : fffff409`f2d46fc0 00000000`00000000 ffff9888`a9823a60 fffff409`f2d47830 : dxgkrnl!DXGCONTEXT::SubmitPresentMultiPlaneOverlays3+0xf73
    fffff409`f2d46e70 fffff802`60c73c85 : ffffffff`c000000d 00000000`00000001 00000000`00000001 fffff409`f2d478b8 : dxgkrnl!DXGCONTEXT:VIDEO_SCHEDULER_INTERNAL_ERROR on new Surface Pro 6 clean build :presentMultiPlaneOverlay3+0x13c4
    fffff409`f2d47790 fffffdc2`fefa65c1 : 00000000`00000000 ffffaa0b`c06e85a0 ffff9888`a6082080 00000000`00000003 : dxgkrnl!DxgkPresentMultiPlaneOverlay3+0x735
    fffff409`f2d479d0 fffff802`4d672d85 : ffff9888`a6082080 00000000`00000000 ffff9888`a62b1980 000001fc`f35838b4 : win32kbase!NtGdiDdDDIPresentMultiPlaneOverlay3+0x11
    fffff409`f2d47a00 00007ff8`359153c4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
    0000008f`1fb1ce88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff8`359153c4


    THREAD_SHA1_HASH_MOD_FUNC: 9ec6f4d8ba03e1e3ff62b272fc295d66cee6c156

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 281070fa2c1513547a400d11919098433ce94a10

    THREAD_SHA1_HASH_MOD: cbf042813f0ae9112e40c080ceefbece3910bb00

    FOLLOWUP_IP:
    dxgmms2!VidSchSubmitCommand+28080
    fffff802`4ca7e7a0 0f1f440000 nop dword ptr [rax+rax]

    FAULT_INSTR_CODE: 441f0f

    SYMBOL_STACK_INDEX: 2

    SYMBOL_NAME: dxgmms2!VidSchSubmitCommand+28080

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME:     dxgmms2

    IMAGE_NAME: dxgmms2.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    IMAGE_VERSION: 10.0.17763.55

    STACK_COMMAND: .thread ; .cxr ; kb

    BUCKET_ID_FUNC_OFFSET: 28080

    FAILURE_BUCKET_ID: 0x119_100000_UNKNOWN_dxgmms2!VidSchSubmitCommand

    BUCKET_ID: 0x119_100000_UNKNOWN_dxgmms2!VidSchSubmitCommand

    PRIMARY_PROBLEM_CLASS: 0x119_100000_UNKNOWN_dxgmms2!VidSchSubmitCommand

    TARGET_TIME: 2019-01-19T05:38:35.000Z

    OSBUILD: 17763

    OSSERVICEPACK: 253

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK: 784

    PRODUCT_TYPE: 1

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

    OS_LOCALE:

    USER_LCID: 0

    OSBUILD_TIMESTAMP: unknown_date

    BUILDDATESTAMP_STR: 180914-1434

    BUILDLAB_STR: rs5_release

    BUILDOSVER_STR: 10.0.17763.1.amd64fre.rs5_release.180914-1434

    ANALYSIS_SESSION_ELAPSED_TIME: 85ee

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:0x119_100000_unknown_dxgmms2!vidschsubmitcommand

    FAILURE_ID_HASH: {97839a13-0e8d-d543-9056-52e90bf3ff67}

    Followup: MachineOwner
    ---------


    :)
     
    DuyLe-14, Jan 19, 2019
    #1
  2. BRINK
    Brink Win User

    New Surface Pro LTE Drivers and Firmware Update Dec. 6


    Source: https://support.microsoft.com/en-us/...update-history

    See also: Surface Pro with LTE Advanced Drivers and Firmware Initial Release Surface - Windows 10 Forums

    Download: Download Surface Pro LTE Drivers and Firmware from Official Microsoft Download Center
     
    Brink, Jan 19, 2019
    #2
  3. FLOYDBRASHER
    FloydBrasher Win User
    Surface Pro 6?

    What DVD CD external unit is recommended for my new Surface Pro 6?
     
    FloydBrasher, Jan 19, 2019
    #3
  4. BRINK
    Brink Win User

    VIDEO_SCHEDULER_INTERNAL_ERROR on new Surface Pro 6 clean build

    New Firmware and Driver Updates for Surface Pro 6 - Oct. 23


    Source: https://support.microsoft.com/en-us/...update-history
     
    Brink, Jan 19, 2019
    #4
Thema:

VIDEO_SCHEDULER_INTERNAL_ERROR on new Surface Pro 6 clean build

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