Windows 10: Videochat webcam turns off when changing tasks

I just recently purchased a Mag-15 laptop with an integrated webcam. I noticed when I'm doing a video chat through either Messenger App or Skype, if I switch tasks that the camera will turn off. The camera will turn back on if the video chat is the active window. Is there a way to fix this so that I can use different apps and still be video chatting?

:)

 

Webcam had disappeared

Hi,

The webcam may have stopped working due to hardware failure, or a loose cable that connects it to the device’s motherboard. We suggest that you try to show hidden devices in
Device Manager by following these steps:

• Right-click on the Start menu and select Device Manager.
• Click on the View tab and select Show hidden devices.
  

If you are seeing the webcam drivers, uninstall them. Then restart your device to check if Windows will be able to recognize the webcam and will install the drivers.

Let us know how it turns out.

 

how do i turn on my hp laptop webcam.

Hello Marvis,

We appreciate your time and effort for getting back to us.

This issue could occurred due to these reasons.

• Damaged webcam diver\software.
• Due to incorrect webcam settings.
• If webcam is damaged.

Please follow the methods mentioned below.

Method 1:

I would suggest you to run the Hardware troubleshooter and check if it helps.

Follow the steps to run the troubleshooter:

a. Type Troubleshooting in the search bar
and select Troubleshooting.

b. Select View all on the top left corner.

c. Click on Hardware and device troubleshooter.

d. Follow the on-screen instructions to run the troubleshooter

Also I suggest you to check if you are able to use the Webcam with the Camera app.

Method 2:

If you are able to access Camera app, follow the steps mentioned below:

• Open Camera app.
• Press Windows key + C from your keyboard to open
  Charms bar.
• Select Settings option.
• Select Permissions option.
• Turn on Allow this app to access your: Webcam and Microphone option.
• Close the app.
• Reopen the Camera app.
• Connect your camera and then check how this app works.

For reference: Camera app and webcams help

Note: Steps applies to Windows 10 as well.

Let us know if it helps. If you need further assistance feel free to post your queries in Microsoft forums. We will be glad to assist you.

Thank You.

 

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