Windows 10: Videos Fail to Start

Hello!

I have a Lenovo laptop that is only a couple months old. Everything has been working great with it up until now. I went to play a YouTube video tonight, and the video played about 2-3 seconds without sound before pausing and there was a circle loading over the video. I tried to watch videos both on YouTube and news websites, but the same thing happened for both MS Edge and Chrome. So, I assume something is wrong with my computer.


Additionally, all of my drivers are updated, and I did the troubleshooting for video playback, and they also were fine. Videos play from my saved video file, but they don't play on my internet. My internet is not slow or anything like that and everything else works with it Please help me out here! I have classes tomorrow, and I need video. Thank you so much!


-Sean

:)

 

100% disk usage when watching 4k videos.

I suggest you to take a trace with WPR (it's a built in tool in Windows 10). And we can see exactly what's causing your video's glitches. Here is the steps;

• Open a command line as an Administrator;
• Type this command "wpr -start generalprofile -start CPU -start gpu -start video"; this will start trace recording.
• While recording the trace, try to work on your system (launch a video) for 1 or 2 minutes max.
• Then type this command to stop trace recording "wpr -stop C:\Temp\MyTrace.etl". Make sure the folder where you record the trace exist.
• Compress the resulting file ( VeryImportant)
• Share it through TransferNow or any other file sharing platform.

I'll analyze your trace file and give you a feedback.

See you

 

Video on CSN Chicago

Hi Dennis,

It is possible that the video resolution is high that's why your graphics card driver is having a hard time playing the video. We suggest updating the latest graphics card driver of your PC.

To update your graphics card driver, follow these steps:

• Click on Windows logo.
• Type Device Manager then Click it from the list that appears.
  
• Look for Display adapters category, right click on it and choose Update Driver.
• Select Search automatically for updated driver software.
• If it fails, go to the manufacturer's website and follow their detailed instructions.

Keep us in the loop with the result.

 

Windows 10 fails to update


When you finish testing the Avast suggestion, make sure that you restart your machine.

Then if the issue persists, please return to the trouble shooting list in post# 89

I think there are three steps that remain; the WU troubleshooter, reset WU components, and manual WU reset.