Windows 10: videos within news on msn.com will not play

when I click on a video within msn.com it will not play, just spins

:)

 

Window 10 video sound not working on MSN news

Hi,

Thank you for your interest in Windows 10.

Please answer the following questions so that we can help you.

• 
  How are you trying to play MSN News? Are you using app or browser?
  
• 
  Is the issue specific to MSN News?
  
• 
  Are you able to play videos from other sites?
  
• 
  Have you tried using a different browser?
  

Please get back to us with the information required,
we’ll be glad to assist you.

 

video not playing

Hi,

Thank you for writing to Microsoft Community Forums.

1. May I know, which video player you are using to play the video?
   
2. Are you able to play the video on any other computer?
   
3. Are you facing the issue with only specific video or with all the other videos?
   

This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

Method 1: Try a different video player.

1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
   
2. I suggest you to try a different video player and check if it plays.
   
3. You can also check on different device or computer.
   

Step: Run Windows Media player troubleshooter.

1. Press Windows + R key on your keyboard together.
2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
6. Reboot the computer and check.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator

 

Window 10 video sound not working on MSN news

I have the same issue.

I'm using W10, IE 11,

Only MSN new has no sound

Ads attached before video have sound

other apps have sound

music played from other sources has sound

audio on msn video is 100%

audio on computer is 100%

headphones and onboard speakers have no sound.