Windows 10: Virus/Malware infection after trying to reinstall Windows 10

Discus and support Virus/Malware infection after trying to reinstall Windows 10 in AntiVirus, Firewalls and System Security to solve the problem; I was trying to reinstall Windows 10 on my 2/1 RCA laptop. After completing it Cortana was walking me through the start up procedures when things went... Discussion in 'AntiVirus, Firewalls and System Security' started by Sharpwayne, Feb 10, 2019.

  1. SHARPWAYNE
    Sharpwayne Win User

    Virus/Malware infection after trying to reinstall Windows 10


    I was trying to reinstall Windows 10 on my 2/1 RCA laptop. After completing it Cortana was walking me through the start up procedures when things went sideways. Now I can't access my systems program and Microsoft Edge try's to load then crashes. I called a # that my 411 operator said was a Microsoft support # "1-844-293-4252". The tech was very knowledgeable and after connecting with my system said I had malware in my system and I needed more SSL/TLS/IP protection. He wouldn't even fix "remove the code that's causing my problem" until I had that added protection because it would happen again. He did say he would sell me a 150$ virus/malware package. I then started to think this wasn't official Microsoft support number. Anyone who can help me with this problem would be really appreciated.

    Thanks, Michael

    :)
     
    Sharpwayne, Feb 10, 2019
    #1
  2. SACHIN VENKATESH
    Sachin Venkatesh Win User

    Reinstall Windows machines infected by virus

    Hello Loan,

    Thank you for posting in Microsoft Community.

    I understand the inconvenience you are facing in Windows. We will help you.

    • Did you try resetting the PC plugging in to AC power?
    • Did you try scanning the PC using security software and check if it could clean the virus?
    I suggest you to run Microsoft Safety scanner to make sure that computer in not infected by malware.

    Refer:
    Microsoft Safety Scanner

    Disclaimer : Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

    After performing the scan using the above application check if the system is functioning fine with no Virus.

    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.
     
    Sachin Venkatesh, Feb 10, 2019
    #2
  3. BRUINATOR
    bruinator Win User
    steps taken for infected Pc's.


    I was hoping someone could give me a list of step by step instructions you use as a guide to clean virus, malware...etc. so I can keep my PC clean if it gets infected.

    thx
     
    bruinator, Feb 10, 2019
    #3
  4. MEL TAR
    Mel Tar Win User

    Virus/Malware infection after trying to reinstall Windows 10

    Rooted Malware, Virus, and Trojan Infection, Keylogger Trojan Malware

    Hi,

    Please click the link below and follow Stephen Boots' suggestion on how to remove Trojan virus on your computer:

    Let us know if you need further assistance.
     
    Mel Tar, Feb 10, 2019
    #4
Thema:

Virus/Malware infection after trying to reinstall Windows 10

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