Windows 10: virus on my pc . please help me .

hi guys and microsoft . im mohammad mahdi heydari fard from iran . i have leptop . my laptop is using windows 10 64x I was playing game . and game lag .im restarted my pc for high speed . my lock screen changed I did not care much . and all desktops icons is paper icon white I do not know what it was and clicked one file and not opened . I went to see disk c . I saw file _readme opened this file . text : Summary texts o not worry .Files are returned . you can Conversion one file . files type is reqg . I tried for change type file to org: for Example im saved notepad file .txt in file

:)

 

help to remote connect

not sure how to use both programs u 2 suggested, i need more helpful steps thanks

 

Clean the Virus

Hi,

Virus infection usually happens on a computer when it is exposed to an infected website or removable devices. For us to help you clean the malware on your device, we would need you to answer the following questions:

• Which build and version of Windows are you using?
• Did you encounter any error messages related to having a virus infection on your device?
• What are the troubleshooting steps have you done so far?

In the meantime, we suggest running any available antivirus software on your PC. It would be very helpful to us if you could also provide the result of the antivirus scan process.

Looking forward to your response.

 

steps taken for infected Pc's.


I was hoping someone could give me a list of step by step instructions you use as a guide to clean virus, malware...etc. so I can keep my PC clean if it gets infected.

thx