Windows 10: Virus Protection - Trojan report- not fully remediated

Windows Defender virus protection reported sever issue, Trojan and then states only partially remediated. It does not tell me what to do. I have run various scans which do not show any problem. Running deep scan now as well. What to do?

:)

 

Rooted Malware, Virus, and Trojan Infection, Keylogger Trojan Malware

Hi,

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• List of anti-malware product removal tools

Let us know if you need further assistance.

 

Possible Trojan Virus

I run Windows 10 Home on my Lap Top.

In Windows Settings/Windows Security/Virus & Threat Protection/Protection History under
"All recent items" it shows “Remediation incomplete” and status as "severe" in respect of a Trojan virus.

Originally when I received the virus alert, I received a message after a circle (with what appears to be a 1 in it) saying “This threat or app has been allowed and will not be remediated in the future”.

Further, the status showed as “failed” with the further message “This threat or app might not be completely remediated”.

It also said “Threat detected: Trojan/HTML/FakeAlert.B” “Alert Level: Severe” “Category: Trojan” “Details: This program is dangerous and executes commands from an attacker”

Further more, it said“Affected items:"

“Containerfile: C:\Users\David\Downloads\This computer is BLOCKED.html”

“file: C:\Users\David\Downloads\This computer is BLOCKED.html->(UTF-8)”

webfile: C:\Users\David\Downloads\This computer is BLOCKED.html|”

“about:internet|pid:10616,ProcessStart:132129665106099359”

I have no allowed threats shown in Windows Security. Further, In Windows Security I ran both Defender full and Offline scans on my computer – these detected no threats.

I also checked for any program that may have been installed on my computer and found nothing untoward.

I also ran Malwarebytes and HitmanPro_x64 and again nothing untoward.

I mainly use Google Chrome with an Adblocker as my browser but also Microsoft Edge from time to time.

Do I have an issue in terms of the Trojan on my computer and if so what else can I do to get rid of it even out of Protection History? Many thanks in anticipation someone can help me with this.

 

Trojan virus

-Why do you think your PC needs to be cləaned?

-What signs do you see that indicate infection with a virus or Trojan or other form of malware?

-Do you have the name of whatever malware you suspect in installed?

-What is/was the fully qualified name and
path to the file deemed to be a virus/trojan ?

-It will be alot easier to help you remove it once we know what it is and
where its saved into.

`~`