Windows 10: 'Virus scan failed' message

When I try to download a word document from a person I know, it looks like the document is being downloaded but then a message comes up that says "Failed-Virus scan failed"

How do I change the settings - is it a security setting that needs to be changed?

:)

 

FAILED VIRUS SCAN FAILED

Anytime I try to download something be a document or a program I get an error message: Failed, Virus scan failed. how to fix?

 

Failing hardware? Undetected virus?

It really sounds like a virus running hidden in the background!
Though you've scanned the pc for viruses it's difficult that the antivirus installed finds anything...as the virus has already passed unobserved by the antivirus app.

My suggestion is to put some executable antivirus and antispyware appz. in your flash disk and scan the pc from that.
Use different ones, portable antiviruses etc....here are some suggestions:

Eset Sysinspector : http://www.eset.com/download/sysinspector.php
PrevX CSI : http://info.prevx.com/downloadcsi.asp
Spyware doctor..etc.

Cheerz

 

Virus Scan Failed

Attempts at downloading documents results in Virus scan failed message. This occurs on Crome and Edge and does not seem to be associated with McAfee. Any ideas how to fix this issue?