Windows 10: volume not working with airpods

I'm trying to listen to Spotify and I connected my air pods but my volume won't go up or down. It stays as one volume and doesn't change. I can move the volume bar with my mouse but it doesn't change pitch it's just the same volume the whole time. I don't know how to fix it because when I disconnect my air pods the volume works but when connected it doesn't.

:)

 

Airpods Pro super loud on Windows 10

Recently, my AirPods Pro began playing at max volume when connected to Windows 10. I can move the Windows volume slider up and down and the volume does not change. The AirPods Pro were working just fine for several weeks, not I can not use them on Windows
10.

I found this post and followed its advice, but it did not fix the issue. I have removed the AirPods Pro device from the computer, rebooted the computer, and re-paired the AirPods Pro. No change. The AirPods Pro work fine on my iPhone.

EDIT: It appears that the issue is with the "Headset" device. If I switch the volume profile to "Headphones" the volume plays normally and can be adjusted by the slider. See reply from "lacrumb" below. However, this is not a permanent solution for me as
I frequently take calls and need the "Headset" to work for that.

Any suggestions?

 

Airpods Volume Always at Max

The volume of my airpods on my dell laptop is always maxed out to 100 no matter where I adjust it. I can only mute the sound otherwise it will always play at max volume. I found a thread from last year that offered solutions to this issue but neither worked
for me. I have tried unchecking the "allow applications to take exclusive control of this device" box in the settings and the option to roll back the driver is unavailable. The driver is updated and I've disconnected/removed the airpods and reconnected it
several times. Nothing seems to work. Are there any other solutions?

 

AirPods paired but won't connect.

Hi,



Thank you for replying.



I would suggest you to refer the steps mentioned below and see if that helps:

1. Press Windows Logo key + X, and select
   Device Manager.
   
2. Expand, Human Interface Devices.
   
3. Look for AirPods Audio/Video Remote Control HID and
   AirPods Hands-Free Call Control HID, right click on each entry and select
   Properties.
   
4. Go to the Power Management Tab, clear the checkbox for
   Allow the computer to turn off this device to save power.
   
5. Also, repeat step 4 for Bluetooth Low Energy GATT compliant HID.
   
6. Click on OK.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator