Windows 10: W10 1803 - Corrupt Store - Upgrades = Explorer Not Responding - HW OK

Discus and support W10 1803 - Corrupt Store - Upgrades = Explorer Not Responding - HW OK in Windows 10 Installation and Upgrade to solve the problem; Hello All, I am a very experienced desktop technician, but I have ran into a troublesome problem on a HP laptop I have not had any luck with saving... Discussion in 'Windows 10 Installation and Upgrade' started by aksuited, Oct 16, 2019.

  1. aksuited Win User

    W10 1803 - Corrupt Store - Upgrades = Explorer Not Responding - HW OK


    Hello All,

    I am a very experienced desktop technician, but I have ran into a troublesome problem on a HP laptop I have not had any luck with saving the current installation. I am attempting to keep this persons OS and Data in tact without doing a full reinstall and I have tried all standard troubleshooting so I am looking for some assistance from anyone that has good suggestions I have not tried.

    Initial problem was a Windows Crash after updates. Specifically I found the system to boot to Windows 10 Home login screen without a issue, but after logging in Explorer would not respond. I rolled back the update, got the system up and made a full image of the system while it was working. Since then over the past week I have tried all of the following to get the 1809 or 1903 upgrades to work and none have helped.

    Safe mode Also does not work after upgrade.
    DISM cleanup-image online restorehealth (both before and after upgrades)
    SFC scannow both before and after upgrades
    Updated bios and all drivers and attempted upgrade as well no change
    Scanned all hardware, ram and hard drive multiple times and tried imaging to new hard drive and no change
    Made new windows account and tried upgrade no change
    Event viewer shows upgrade failing with different error codes which I have tried all listed fixes for on google. Performed upgrades offline and online, all result in the same failure
    Event viewer has Appx Readiness errors leading me to find the windows store is corrupt, even on my working image at 1803.
    I have cleared all caches, including full reset of windows store and windows upgrade softwaredistribution folders
    Powershell Get-Appx commands all fail with database mailformed errors.
    I also tried in-place upgrades from OEM Windows 10 ISOs and they do complete and boot to logon screen and then after logging in black screen with explorer hung. At this point it responds to contrl-alt-delete but talk manager does not load.
    I have tried the in-place upgrades from original user account, new fresh accounts, and with no startup items loading and no non-MS services.
    I have does full chkdsk and sector scans on hdd
    Removed all 3rd party AV, disabled defender and windows firewall and tried updates and in-place upgrades and all end the same.

    Only visible errors from event-viewer after I re-image before upgrades or updates are related to the store. App Readiness failures and malformed database.

    What other ways can I go about rescuing this Windows besides full format and fresh install? What haven't I thought of?

    - - - Updated - - -

    Also to Add I tried all of the MS troubleshooters including start menu, Update, and store troubleshooters.
    It is a UEFI system with Secure boot disabled.

    :)
     
    aksuited, Oct 16, 2019
    #1

  2. Error: "Internet Explorer is not responding" and "Website not responding" while accessing the browser on Windows 10

    Hi,

    Thank you for your response and information.

    As Windows 10 as Microsoft Edge in-built browser, I suggest you to try that browser and check if this issue persists.

    For the issues with Internet Explorer try the below and check if it helps.

    Step 1: I suggest you to run the Internet Explorer Performance troubleshooter.

    • Press Windows key, type troubleshooting
      and select it.
    • Click on View all in the left pane.
    • Click onInternet Explorer Performance and follow the onscreen instructions.

    Step 2: I suggest you to turn off and on Internet Explorer and check if it helps.

    Follow the below steps:

    • Press Windows + R, type Control Panel
      and hit Enter.
    • Click on Programs and Features.
    • Click on Turn Windows features on or off from the left pane.
    • Uncheck Internet Explorer, click on Ok.
    • Restart the computer and repeat the same as above to place a check mark on Internet Explorer.

    Hope it helps. Kindly update the status of this issue for further assistance.
     
    Deepika Gowda, Oct 16, 2019
    #2
  3. pb70 Win User
    Error: "Internet Explorer is not responding" and "Website not responding" while accessing the browser on Windows 10

    OK here we go -

    1. Try Microsoft Edge - worked perfectly

    2. Installed Google Chrome - worked perfectly

    3. Tried your Option 1 - Troubleshooter "found and fixed" a Windows Update component

    Tried IE after the troubleshooter - still have same problem.

    4. Tried your Option 2 - still have same problem.

    Pat
     
  4. W10 1803 - Corrupt Store - Upgrades = Explorer Not Responding - HW OK

    Internet Explorer 11 not responding - Windows 10

    Hi Kat,

    Corrupted Internet Explorer settings are one of the possible reasons why this issue is happening. We recommend removing Internet Explorer form the Windows 10, then add it again. Follow the steps below:

    • Open Control Panel.
    • Click Programs and Features.
    • Click Turn Windows features on or off in the left pane.
    • Clear the Internet Explorer 11 option.
    • Click OK, then Yes to confirm.
    • Click Restart now to remove the web browser.
    • To re-add Internet Explorer, repeat steps 1 to 3.
    • Select Internet Explorer 11 option.
    • Click OK, then Yes to confirm.
    • Click Restart now.
    Keep us in the loop with the result.
     
    Martin Bar, Oct 16, 2019
    #4
Thema:

W10 1803 - Corrupt Store - Upgrades = Explorer Not Responding - HW OK

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