Windows 10: W10 sees no mouse and keyboard

Discus and support W10 sees no mouse and keyboard in Windows 10 Drivers and Hardware to solve the problem; Installed W10 from start on and face an often seen problem with mouse and keyboard not connected for Pin code entering. I have a KVM switch and on both... Discussion in 'Windows 10 Drivers and Hardware' started by JosVa, Jan 13, 2021.

  1. JosVa Win User

    W10 sees no mouse and keyboard


    Installed W10 from start on and face an often seen problem with mouse and keyboard not connected for Pin code entering. I have a KVM switch and on both multiboot PC's the problem is the same. I can use the KVM mouse and keyboard in BIOS, XP, W7, Linux, DVD and USB bootables but not anymore once the W10 login-screen shows up. Searched the internet many times and used many tips and tricks to solve it but nothing works.
    BUT
    When I unplug the KVM USB cable and replug it then W10 does recognize and keeps working with the KVM until the next boot. However very sometimes W10 recognizes the KVM from boot on but that is only after it sees the KVM in a running W10 session. I cannot find a way to teach W10 doing this. It does it by itself and stores somewhere the KVM information to boot from the next time. And even that not always.
    What always works is just connecting a second USB keyboard and mouse. A bit like unplug/replug the KVM. Then W10 installs it even in the login-screen and runs that one until shutdown and every reboot.
    What is wrong with the KVM USB setting as without W10 works?
    So do I need 2 keyboards/mice to run W10 being the best Microsoft ever programmed?
    I am running an Intel and Athlon PC from around 2003. Perhaps upgrading the CPU/motherboard to a later version does the job?

    :)
     
    JosVa, Jan 13, 2021
    #1
  2. John Fer Win User

    Unresponsive Mouse and Keyboard in Windows 10

    Hi,

    One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

    • Pres Windows+X key on your keyboard.
    • Select Device Manager.
    • Locate the mouse and keyboard drivers, right click, then click on Update.

    If you need further assistance, don't hesitate to reach out.
     
    John Fer, Jan 13, 2021
    #2
  3. keyboard and mouse not working

    Hi Chrystal,

    For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
    • Are you using a wired or wireless keyboard and mouse?
    • Have you tried using a different keyboard and mouse? If yes, how was it?
    • Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
    article.

    We look forward to your response.
     
    Michael Gall, Jan 13, 2021
    #3
  4. W10 sees no mouse and keyboard

    keyboard and mouse pad problems

    Hi James,

    Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

    I suggest you to update the drivers for keyboard and mouse by following the steps below.

    • Right click on Start icon and select Device Manager.
    • Expand Keyboard (for keyboard) and Mice and other pointing devices (for mouse).
    • Right click on the driver and select Update Driver Software.

    Hope the information is helpful. Feel free to
    write to us for any other assistance with Windows, we’ll be glad to assist you.
     
    Eeshwar Kumar, Jan 13, 2021
    #4
Thema:

W10 sees no mouse and keyboard

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