Windows 10: Wacom pen won't pass secondary monitor

Hi!


I am working on with 3 monitors to increase my productivity. When I have Microsoft Whiteboard running, my Wacom pen would not go to the screen of the 2 other monitors. Its movement is only confined to my main display. However, when Whiteboard is closed, I can have my pen cross over from my 1st monitor, all the way to the third monitor.


Can someone give me some advice on how to resolve this issue?


Regards,


Edgardo Jr.

:)

 

Wacom Pen Input Issue-Dual Monitor

Hi,

I'm an artist and I have dual monitor setup with a Cintiq 22HD Touch as my main and an LG as my secondary monitor.

I do my work on my art programs on the Cintiq while I have reference and such on the second monitor. I extend the displays.

The problem is that only recently, my pen input is off when I try to work. When I have both monitors up, my pen is on the second monitor when I try to draw or paint on Manga Studio or Photoshop. I calibrate it and although my pen is now within my Cintiq
screen, its still off by a few inches. I can calibrate it some more, but the problems remains. This only happens when I use my pen and have both monitors on.

If I turn off the second display, everything is back to normal. My pen is accurate again. But if I have both on, then the problem arises.

Its not really a fix to work with one monitor when I use references as I draw/paint. Previously, everything was fine too. I worked with dual monitors, references on my LG, drawing and painting on my Cintiq.

I've updated my PC and I've also tried removing my wacom drivers and installing the latest from the wacom support page, but it didn't fix anything.

Does anyone have the same problem? Anyone know a fix? Help is appreciated!

Thanks

 

Wacom Pen Input Issue-Dual Monitor

Hi Amistad,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing with the Windows.

To understand the issue better, I suggest you to answer the below questions.

• How is the Wacom pen connected to PC, Bluetooth or USB?
• Did you make any changes prior to the issue?
• What happens when you switch the monitors and use?

Step 1: I would suggest you to update the Display drivers
and check if it helps you.

Uninstall and Reinstall the graphics card drivers and check.

Refer: How to: Install and Update Hardware Drivers in Windows 10

If that doesn't help uninstall and reinstall latest graphic driver from manufacturer's website.

Step 2: I would suggests you to Uninstall and reinstall the software which you are using for editing
and check if it helps you.

Note: Install all the pending updates logging in to Microsoft account and check if it helps you.

Keep us informed if the issue is resolved. We are glad to help you further.

 

Wacom Pen is not working

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern, and we in Community will try to help you in the best possible way.

Before I can provide you any assistance, I would like you to answer the questions stated below:

• Did you update your drivers after downloading windows 10?
• Did you check the compatibility of the Wacom pen with Windows 10?
• Did you get any error message?
• Did you perform any troubleshooting step to fix it?
• Is the Asus device a computer or a phone?

If you are facing a problem with a computer, follow the steps below:

Method1:

I would like you to refer to the link below and check if you can find the driver for your software.

Drivers - Microsoft Download Center

Method 2:

I suggest that you run the program in compatibility mode and check if the issue persist. To change mode follow the steps below:

1. Right click on the application it and select
Properties.

• 2. Click the Compatibility tab and then tick the box labelled
  Run this program in compatibility mode for.

3. Select the version of Windows that the app worked in before and Click
OK.

Method3: Windows troubleshooter

• • On search bar type “troubleshooter”
  • Find and Click on “Hardware and Sound”
  • Run troubleshooter

Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

For further assistance, you can post your query in Microsoft Community.

Regards

Vanessa