Windows 10: Wake problem and default account

Windows 10 won't wake with mouse or keyboard most of the time. Have to reboot.Occasionally the screen will come up but mouse doesn't work. Have to reboot.Checked that both mouse and keyboard are allowed to wake computer under Settings. Also checked that USB is allowed to wake computer there are multiple USB's listed, which is confusing. Checked that drivers are up to date.Separate problem. When I start computer there is a phantom default account with my name and a silhouette. Don't know password. I have to select another account I have to continue. I have been to Accounts under Settings; th

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Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Account problem

Aslam,

Yes, the procedure is complex but I split it into individual steps that, I believe, can be followed by anybody.

Booting into Safe mode is explained in section 3. All steps are included. If there is a step you cannot do then please tell me the para number and which aspect of it is confusing you.

Getting into the built-in Administrator account is explained in section 4. All steps are included. If there is a step you cannot do then please tell me the para number and which aspect of it is confusing you.

Any local account and any MSAccount can be made a "Standard" account or an Admin account. You need to be logged in to an Admin account in order to raise a Standard account to Admin status.
- Once you are logged in to one of the Admin accounts that I suggest that you create, you can go to Settings, Accounts, Family & other users so that you can select the account you want to raise then click on the Change account type button that appears.
- Be wary of promoting then relying upon the current problem account because its user profile might be damaged. I cannot say that it is definitely damaged but only that something has gone wrong.

Denis

 

changing default account on calendar

Hi,

Thank you for posting your query on Microsoft Community.

As per the issue description you are facing issue in using mail and colander app on your laptop. However, you may try the steps mentioned in the article provided below except troubleshooter. Try to
run the troubleshooter from here.

Troubleshoot problems with an app

If issue persists then there might be a chance that the Mail, Calendar, and People apps may be broken due to a licensing issue with the Store. To get these apps working again, you need to follow these steps:

• Open powershell as administrator
• Run the command Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online
• Re-install Mail, People and Calendar from the Store (green tile)

I would suggest you to switch the login account to Local user account. Then switch back to Microsoft account and check if you are able to sync properly. You may follow the steps provided below:

Step 1: Switch to local user account

Follow these steps to create a “Local User account”.

• Press “Windows key +W”.
• Type “users” without quotes in the search box.
• Then select “Users” from the left panel.
• You will get an option “Switch to a Local account” right below your user account name.
• Select “Switch to a local account” option.
• Enter the required details.
• Then login to the local account and check how it works.

Step 2: Switch back to Microsoft account

Follow these steps to create a “Microsoft account”.

• Press “Windows key +W”.
• Type “users” without quotes in the search box.
• Then select “Users” from the left panel.
• Select “Switch to Microsoft account” right below your user account name.
• Enter the required details (Primary Email ID).
• Restart the computer and then try to login using new Primary account.

Hope this would help. If issue still persists post back with current status of your computer and result of proposed suggestion, we will be happy to assist you.

Regards,