Windows 10: Warranty for Microsoft Sculpt keyboard

Discus and support Warranty for Microsoft Sculpt keyboard in Windows 10 Gaming to solve the problem; Is there warranty for the Microsoft Sculpt Ergonomic Desktop Keyboard & Mouse? I purchased one for a staff member in the office on in September 2021,... Discussion in 'Windows 10 Gaming' started by eve_c, Feb 16, 2022.

  1. eve_c Win User

    Warranty for Microsoft Sculpt keyboard


    Is there warranty for the Microsoft Sculpt Ergonomic Desktop Keyboard & Mouse? I purchased one for a staff member in the office on in September 2021, and the keyboard has stopped working. She has tried all of the troubleshooting tips and our IT department said that it looks like a hardware issue. I am wondering if it can be replaced. The mouse and number pad are still working.

    :)
     
    eve_c, Feb 16, 2022
    #1
  2. btarunr Win User

    Microsoft Sculpt Mobile Keyboard Pictured

    Microsoft is applying the design principles of its September-launched Sculpt Comfort desktop keyboard on a new product targeting Windows 8 tablet-docked desktops and notebooks, the Sculpt Mobile. Measuring 355 x 167 x 13 mm (WxDxH), and weighing 438 g, the Sculpt Mobile is a compact wireless keyboard that uses Bluetooth to talk to its host device. It features a compact 87-key QWERTY layout in a number of IMEs. Pictured below is the Japanese + English keyset. Powered by two AAA-size batteries, the Sclupt Mobile can work up to 5 months with typical usage before needing a battery replacement. It can maintain a range of 10 meters with its included USB Bluetooth dongle, which can vary, if using the tablet's in-built Bluetooth transceiver. Slated for November 2, the Sculpt Mobile is expected to be priced at 4,935 JPY (US $63).


    Warranty for Microsoft Sculpt keyboard 102a_thm.jpg

    Warranty for Microsoft Sculpt keyboard 102b_thm.jpg


    Source: Hermitage Akihabara
     
    btarunr, Feb 16, 2022
    #2
  3. Junaid_A Win User
    Sculpt ergonomic desktop - Replacement

    Hi,



    Thank you for writing to Microsoft Community forum.



    • What is the version of Windows installed?


    I suggest you to get in touch with the Microsoft Hardware
    Support
    to know about the replacement criteria. Meanwhile, you may also go through the
    Warranty Limit Manual given under Sculpt Ergonomic Desktop.



    Regards,
     
    Junaid_A, Feb 16, 2022
    #3
  4. Warranty for Microsoft Sculpt keyboard

    Sculpt Comfort Keyboard not registering 1st keystroke

    Hello Kit,

    An outdated or incompatible driver can be one of the possible factors why this issue occurs. That being said, I suggest you to Run the Hardware and Devices troubleshooter
    and check. Follow the steps to run the troubleshooter:

    1. Press Windows key + S on your keyboard.
    2. Type Troubleshoot and hit
      Enter.
    3. Click on Hardware and Devices.
    4. Run the troubleshooter and follow the on-screen prompt.

    Also suggest you to go the link below and download the latest drivers for the keyboard and see if it helps to resolve the issue:

    Sculpt Ergonomic Desktop

    If you have additional questions, or if the issue persists after the troubleshooting steps above, please let me know by replying to this thread. This way, I'll get notified and respond back to you as
    soon as I can.
     
    Michelle Vil, Feb 16, 2022
    #4
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Warranty for Microsoft Sculpt keyboard

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