Windows 10: WD My Passport Ultra - Not working for backup

Discus and support WD My Passport Ultra - Not working for backup in Windows 10 Drivers and Hardware to solve the problem; My windows 10 computer is recognizing this device for saving/opening files but will not recognize it as a device for backup. I am also unable to open... Discussion in 'Windows 10 Drivers and Hardware' started by RachelBeaubien, Nov 12, 2018.

  1. RACHELBEAUBIEN
    RachelBeaubien Win User

    WD My Passport Ultra - Not working for backup


    My windows 10 computer is recognizing this device for saving/opening files but will not recognize it as a device for backup. I am also unable to open the WD Backup app to run scheduled backups through that; I have used this device and app on this windows 10 computer but it has been several months since I've had it plugged in to be able to backup. I have tried unistalling and reinstalling the WDBackup app and was able to re-setup the backup schedule and it acted as if all was going to work...but it then didn't perform the backup and I now still can't open the app...other apps (such as utilities) open for this device...just not Backup. Would really like to be able to backup my computer (other than saving files one at a time in full format).

    :)
     
    RachelBeaubien, Nov 12, 2018
    #1
  2. PIED
    Pied Win User

    Windows 10 Restore using WD Passport Ultra external drive

    I have the version 1607 of Windows 10. I have connected a WD Passport Ultra external drive to it which is recognized by the Windows Explorer. In the Control Panel I have selected the Backup and Restore (Windows 7), and have selected Create a System Image.
    The Backup software shows the WD Passport Ultra drive under the hard drive selection. I ok the backup and the software puts the system image (?) on the WD Passport Ultra. After the Create a System Image is complete, I am then able to use the Windows Explorer
    to see the files/folders that the Create a System Image co to it.

    Now while in the Backup and Restore (Windows 7) I select under Restore I select another backup to restore files from. This gives me the Restore Files (Advanced) popup. The popup shows a window that indicates if the backup location isn't listed below to
    connect the drive and select refresh. It also offers the option to Browse a network location. So I browse and find the WD Passport Ultra drive and then select the folder with the backup files in it. Unfortunately it is at this point that the software responds
    that it cannot find a backup file. So despite the fact that the Backup software put it on the WD Passport Ultra, the Restore software doesn't want to recognize it as backup software. So at this point making a System Image ends up being a waste of time since
    it can't be restored unless someone knows how to get around this.

    Thanks.
     
    Pied, Nov 12, 2018
    #2
  3. CAROLYNHWV
    CarolynHWV Win User
    Windows 10 and WD Passport Ultra

    Windows 10 doesn't seem to want to recognize my WD My Passport Ultra. The USB connection is fine but when I try to select a backup or any other function, I get nowhere (nothing happens). Is there a fix for this?
     
    CarolynHWV, Nov 12, 2018
    #3
  4. HEINI82£
    Heini82£ Win User

    WD My Passport Ultra - Not working for backup

    Wd my passport ultra

    What do we need to do for the updated version of windows 10 to recognise our wd my passport ultra external hard drive?
     
    Heini82£, Nov 12, 2018
    #4
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WD My Passport Ultra - Not working for backup

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