Windows 10: We can't find an audio device. Make sure headphones or speakers are connected. For more...

hello, i got an issue with my audio. whenever i trued to play music in Groove Music it'll say We can't find an audio device. Make sure headphones or speakers are connected. For more info, search your device for "Manage audio devices." i don't know why it happened in the first place. i open my pc and tried to play some music and there is no sound. not only in groove music but the entire pc is silence. i updated my drivers, windows update and i also tried to uninstall and reinstall my drivers but there is still no sound. i can't watch youtube i can but i can't hear i can't listen to music or e

:)

 

Unable to access audio from speakers and headphones by setting the devices as a default on Windows 10

Hi Mitch,

Thank you for posting in Microsoft Community and being part of Windows 10.

I understand your concern about accessing audio from headphones, speaker on your device. We will help you with this issue.

Do let us know if you have installed all the pending updates for drivers on your device?

This issue might have occurred due to corrupted drivers/ settings to access Default device.

Try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Step 2: I suggest you to connect the headphones, set the device as a default device and check if it helps

Follow the steps:

• Right click on the sound icon at the bottom right corner of the
  Taskbar.
• Click on Playback devices.
• Check if you are able to find the icon headphone in the list of connected playback devices.
• If yes, click on the icon and then click on Set default
  option.
• Click on Apply and then on OK.

Step 3: I suggest you to find the audio drivers from Device Manager, update them and check if it helps.

Press Windows + X keys from the keyboard, click on Device Manager, right click on the audio drivers and click on
Update driver software.

For better assistance refer: Fix sound problems

Hope it helps. Try the above and reply to the post with an updated status of this issue, we will be happy to help you further.

 

Audio sound not working on speakers/or headphones. No sound


Yesterday my audio worked fine on both my speakers on my laptop (Dell Inspiron/N5110) and headphones. Then all of a sudden they stopped working. I have made sure that all the volumes are not muted. I did a troubleshoot on playing audio and it said low audio device volume detected, but when I increase the volume, nothing happens. Any one have any suggestions?

 

Move audio to one side for speakers but not headphones

Hello J1mmyth3F1sh,

Thank you for writing to Microsoft Community Forums.

• Is your headphones getting detected in the Playback settings?
  
• Are you trying to play the audio on both Speakers and Headphones at the same time?
  

Ideally, if you have configured Sound settings to play on your left speakers, the same goes with the headphones. The sound starts playing only on the left side of your headphones according to the settings changed.

Meanwhile, we can try configuring the headphones and change the balance level in the sound settings and see if it works. Kindly check with the steps listed below and see if it helps.

Method : Run audio test for your headphones.

• Open Control Panel from the Start menu and click on
  Sound.
  
• In the Sound window, click on your
  Headphones and select Configure option at the bottom left.
  
• By running the test, check if both sides of your headphones are working fine.
  

If that doesn’t help, I would suggest you to check with the audio balance by following the steps listed below:

• Open Sound settings from
  Control Panel, and right click on the Headphones to open its
  Properties.
  
• Click on Levels tab and select
  Balance button. In the Balance window, you can use the slider to balance both left and right headphones equally.
  

However, I commend and appreciate you for recognizing this behavior. This is a valuable suggestion as there may be other users with a similar requirement. Hence, I suggest you to leave a
Feedback for this product so
that our developer team can look into this and check if it can be implemented in the future updates.

Regards,

Mala S

Microsoft Community - Moderator