Windows 10: We can’t process your payment

Discus and support We can’t process your payment in Microsoft Windows 10 Store to solve the problem; What does this question mean? I was going to purchase a surface pro with student discount. BUT after choosing a payment option and placing order, it... Discussion in 'Microsoft Windows 10 Store' started by xiaoyuezhang1, Feb 20, 2019.

  1. We can’t process your payment


    What does this question mean? I was going to purchase a surface pro with student discount. BUT after choosing a payment option and placing order, it shows that we are having troubles processing your payment.


    The number is [Removed by Moderator]

    How can I solve the problem?


    * Moved from Surface

    :)
     
    xiaoyuezhang1, Feb 20, 2019
    #1

  2. Trouble processing payment

    Hi Johannsson,

    Payment issues occur if there is an issue with your account or your payment cards need an update. To resolve your concern, we recommend to check and follow the steps in this article:

    Manage your payment options online
    .

    If the issue still persists, we suggest contacting
    Xbox Contact Support
    . They can help you to update your account.

    Also, refer to this
    link
    on how to Troubleshoot problems with payment options.

    We look forward to your response.
     
    Marvelos Reg, Feb 20, 2019
    #2
  3. Trouble processing payment

    Hi Collin,

    Issues processing payment when purchasing online may occur if your payment instrument needs an update or there is an issue with your account. It can also occur if your account region is different from the region of the item that you are trying to purchase.

    To resolve your concern, click on this
    link
    and follow the steps to manage your payment details.

    If you are having troubles managing your payment details or billing information online, contact

    Xbox Chat Support
    via chat or request a call so they can help you update your account securely.

    Should you have any other queries, feel free to contact us anytime.
     
    Loraine Mon, Feb 20, 2019
    #3
  4. We can’t process your payment

    not accepting payment

    Hi Ryan,

    One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

    Troubleshoot problems with payment options
    and follow the suggest troubleshooting steps.

    Let us know what happens after following the suggested troubleshooting steps.
     
    Regile Reb, Feb 20, 2019
    #4
Thema:

We can’t process your payment

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