Windows 10: "We can't sign in to your account" Error; folders gone

Discus and support "We can't sign in to your account" Error; folders gone in Windows 10 Support to solve the problem; Win 10 Version 1803 (OS Build 17134.472). Something happened to my other computer. This morning my Dell laptop took 15 mins to boot and the desktop is... Discussion in 'Windows 10 Support' started by Squidward, Dec 25, 2018.

  1. Squidward Win User

    "We can't sign in to your account" Error; folders gone


    Win 10 Version 1803 (OS Build 17134.472).

    Something happened to my other computer. This morning my Dell laptop took 15 mins to boot and the desktop is completely changed. I keep a lot of important documents on the desktop and these folders are all gone, there is only an Edge icon in the field and taskbar section.

    There is a big window that says "Welcome to the best Windows ever. Check out the features below to see what makes it great." [Yeah, right] And then there is a page of feeds, ads, etc, [I can "hide" the feed] and an error window that says:"We can't sign into your account. This problem can often be fixed by signing out of your account and then signing back in. If you don't sign out now, any files you create or changes you make will be lost."
    When I sign out it just does this long booting process again and finally opens this same way.

    When I click the File Explorer icon on the taskbar, it opens a window but all the folders there are empty. I have years of important documents on this computer that are not displayed. I have only been able to find them by using the Search window; then I can copy them to an external hard drive.

    Looking for help getting back to where this was yesterday, with all of my desktop and other folders showing and accessible and a stable system.

    When I ran winver it said Version 1803 (OS Build 17134.472).

    :)
     
    Squidward, Dec 25, 2018
    #1
  2. Teokute Win User

    Cannot sign in microsoft account.

    My device: Lumia 520. GDR2.
    I cannot sign in my Microsoft account on my device. It didnt say any error but Microsoft account is not listed in Email and account list. When I click add button, it will show microsoft account option but after press sign in, it is still not shown in email
    and account. Another problem is i cannot delete facebook account. Error code: 0x83cf1202. I have tried as suggested here: http://support.microsoft.com/kb/2475837/en-us#step0x83cf1202 but as my Microsoft account is not shown, I cannot do step 6. "We can't sign in to your account" Error; folders gone :(

    Any suggestion?
     
    Teokute, Dec 25, 2018
    #2
  3. Creating or signing in to microsoft account

    Hi Gloria,

    The error code that your are getting when adding an account is usually caused by the following:

    • Your phone has an incorrect date and time set.
    • You do not have a data connection.
    • Your phone is in a "bad state."
    We suggest that you follow the steps on this link to set up your Microsoft
    Account on your device.

    Keep us posted for further assistance.

    Regards.
     
    Marcel Dio, Dec 25, 2018
    #3
  4. spunk Win User

    "We can't sign in to your account" Error; folders gone

    spunk, Dec 25, 2018
    #4
Thema:

"We can't sign in to your account" Error; folders gone

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