Windows 10: “We can’t sign you in to your account” error message keeps popping up

So this morning when I started my PC this weird bug happened which whenever I clicked on the login screen it went black and then went back and it kept doing it. So I clicked and it went black and then I held the power button down until my PC shut off. I’m pretty sure this is the reason why this is happening because that black screen thing happened before. How do I fix this?

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:)

 

"We can't sign in to your account" error message

Hi,

Some group policies may cause difficulties in signing in to your account. This can also happen if two-step verification is enabled on your account. For us to properly isolate your case, we'd like to ask a few questions:

• Were there any significant changes made on your device prior to this occurring?
• Have you tried to replicate the issue by logging in to another Microsoft account?
• Do you remember turning on the two-step verification feature? If yes, disable or turn it off and check if you will encounter the same error. (See this article: About
  two-step verification for a detailed discussion about two-step verification.)

We will be waiting for your reply so we can move forward to rectifying your concern.

 

Creating or signing in to microsoft account

Hi Gloria,

The error code that your are getting when adding an account is usually caused by the following:

• Your phone has an incorrect date and time set.
• You do not have a data connection.
• Your phone is in a "bad state."

We suggest that you follow the steps on this link to set up your Microsoft
Account on your device.

Keep us posted for further assistance.

Regards.

 

We can't sign into your account" error message

I bought a Microsoft surface book yesterday. Its the i5 version with 128GB SSD. As we were driving home I set up my account for my laptop with an outlook email account. I was using the face recognition to log in. the first time I logged in, it recognized
me, and logged me in. It unlocked the laptop and I was on the desktop page. an error popped up saying "We can't sign into your account: This problem can often be fixed by signing out of your account and then signing back in. If you don't sign out now, any
files you create or changes you make will be lost." I signed out and tried a password and it no longer popped up. a few hours later it popped up again and password, face, and pin won't work. I tried resetting my face recognition. I also tried the 2-button
rested that was suggested by Microsoft. I tried to run the fix tool that was also suggested but after I restart my computer halfway through like it asks but since I'm not logged in, it can't finish.

I have two weeks to return it, but the worker I spoke to suggested the surface book to likely last me the 8 years I need for college. I'm worried that it won't last that long if it can't even last ten minutes.

Any suggestions on how to fix this?