Windows 10: we couldn't find a camera compatible with windows hello face

Discus and support we couldn't find a camera compatible with windows hello face in Windows 10 Software and Apps to solve the problem; I have new HP Envy laptop and plan to use the window hello, but when i goto sign in option to do setting for window hello, it prompt out:we couldn't... Discussion in 'Windows 10 Software and Apps' started by EuniceN, Oct 20, 2021.

  1. EuniceN Win User

    we couldn't find a camera compatible with windows hello face


    I have new HP Envy laptop and plan to use the window hello, but when i goto sign in option to do setting for window hello, it prompt out:we couldn't find a camera compatible with windows hello faceWhy?

    :)
     
    EuniceN, Oct 20, 2021
    #1

  2. Windows Hello

    Hello,

    I just got a new laptop MSI prestige 15 and I am unable to set my Windows Hello Face (fingerprint works fine). At the settings sign-in options it says that "This option is currently unavailable-click to learn more." "We couldn´t find a camera compatible
    with Windows Hello Face." My windows is up to date.

    Thank you for any suggestions.
     
    KarelVařeka, Oct 20, 2021
    #2
  3. Windows Hello

     
    yassinechenani, Oct 20, 2021
    #3
  4. we couldn't find a camera compatible with windows hello face

    "Windows Hello Face"

    Not all cameras are Windows Hello-compatible. Here's another thread that discusses this and provides links to a couple lists of compatible cameras:

    https://answers.microsoft.com/en-us/windows/for...


    Does your PC manufacturer claim that the camera should work with Windows Hello?
     
    Brian Tillman [Outlook MVP 2007-2019] on Directly, Oct 20, 2021
    #4
Thema:

we couldn't find a camera compatible with windows hello face

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