Windows 10: We weren't able to set up your PIN. Can't sign into my computer

Cure SMA · Jun 7, 2022

I start my computer up & sign into the Microsoft Account screen with my password. The next screen wants me to create a Windows Hello Pin & you can only click next. So I click next & get "SOMETHING WENT WRONG. We weren't able to set up your PIN. You can try again, or skip this step and set up a PIN later." I clicked retry over & over & got this same message. I click Skip for now & it brings me back to the sign in screen when I first turn my computer on. I cannot get into my computer at all. There is no start menu in the corner either to try to restart in safe mode. I

:)

Argel Obm · Jun 7, 2022

Can't Sign In using PIN though I have configured it

Hi,

We need to gather more data for us to know why you cannot use your PIN as your sign-in. Kindly answer these questions:

When exactly did the issue start?

Were there any changes made on your computer before encountering the issue?

What is the OS Build of your Windows 10? To determine the build of your Windows 10, follow these steps:

Click the Windows logo (Start button).

Click the gear icon (Settings).

Click System.

On the left pane, choose About.

How did you set up your PIN? Provide us the step by step process on how you did it.

If possible, kindly send us a picture of your sign in screen for us to further investigate your concern. Please take note that you will not be able to perform a screen on the sign in page so you need to use your smart phone to take a picture of the page.

In the mean time, kindly reset the PIN to see if you'll be able to use your new PIN when logging in to the computer. To reset the PIN, follow these steps:

Click the Windows logo (Start button).

Click the gear icon (Settings).

Select Accounts.

On the left pane, choose Sign-in options.

Under PIN, click I forgot my PIN.

Click Continue.

Enter the password of your computer, and then set up a new PIN.

Restart the computer.

Check if you'll be able to use your new PIN to log in to the computer.

We hope to hear from you soon.

Karthicka_R · Jun 7, 2022

Remove sign in pin

Hi Joel,

Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

I suggest you to follow the below steps to remove the sign in pin/password options.

In the search box type sign-in-option.

Click on the sign-in-option.

Then you can find password/pin/picture password.

There you can remove the option and check.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

Brink · Jun 7, 2022

T-Mobile Shares Additional Information Regarding Ongoing Cyberattack

As we shared yesterday, we have been urgently investigating the highly sophisticated cyberattack against T-Mobile systems, and in an effort to keep our customers and other stakeholders informed we are providing the latest information we have on this event and some additional details:

Late last week we were informed of claims made in an online forum that a bad actor had compromised T-Mobile systems. We immediately began an exhaustive investigation into these claims and brought in world-leading cybersecurity experts to help with our assessment.

We then located and immediately closed the access point that we believe was used to illegally gain entry to our servers.

Yesterday, we were able to verify that a subset of T-Mobile data had been accessed by unauthorized individuals. We also began coordination with law enforcement as our forensic investigation continued.

While our investigation is still underway and we continue to learn additional details, we have now been able to confirm that the data stolen from our systems did include some personal information.

We have no indication that the data contained in the stolen files included any customer financial information, credit card information, debit or other payment information.

Some of the data accessed did include customers’ first and last names, date of birth, SSN, and driver’s license/ID information for a subset of current and former postpay customers and prospective T-Mobile customers.

Our preliminary analysis is that approximately 7.8 million current T-Mobile postpaid customer accounts’ information appears to be contained in the stolen files, as well as just over 40 million records of former or prospective customers who had previously applied for credit with T-Mobile. Importantly, no phone numbers, account numbers, PINs, passwords, or financial information were compromised in any of these files of customers or prospective customers.

As a result of this finding, we are taking immediate steps to help protect all of the individuals who may be at risk from this cyberattack. Communications will be issued shortly to customers outlining that T-Mobile is:

Immediately offering 2 years of free identity protection services with McAfee’s ID Theft Protection Service.

Recommending all T-Mobile postpaid customers proactively change their PIN by going online into their T-Mobile account or calling our Customer Care team by dialing 611 on your phone. This precaution is despite the fact that we have no knowledge that any postpaid account PINs were compromised.

Offering an extra step to protect your mobile account with our Account Takeover Protection capabilities for postpaid customers, which makes it harder for customer accounts to be fraudulently ported out and stolen.

Publishing a unique web page later on Wednesday for one stop information and solutions to help customers take steps to further protect themselves.

At this time, we have also been able to confirm approximately 850,000 active T-Mobile prepaid customer names, phone numbers and account PINs were also exposed. We have already proactively reset ALL of the PINs on these accounts to help protect these customers, and we will be notifying accordingly right away. No Metro by T-Mobile, former Sprint prepaid, or Boost customers had their names or PINs exposed.

We have also confirmed that there was some additional information from inactive prepaid accounts accessed through prepaid billing files. No customer financial information, credit card information, debit or other payment information or SSN was in this inactive file.

We take our customers’ protection very seriously and we will continue to work around the clock on this forensic investigation to ensure we are taking care of our customers in light of this malicious attack. While our investigation is ongoing, we wanted to share these initial findings even as we may learn additional facts through our investigation that cause the details above to change or evolve.

FORWARD-LOOKING STATEMENTS

This communication includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements other than statements of historical fact are forward-looking statements. These forward-looking statements are generally identified by the words “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “could” or similar expressions. Forward-looking statements are based on current expectations and assumptions, which are subject to risks and uncertainties that may cause actual results to differ materially from the forward-looking statements. These risks and uncertainties include those related to the cybersecurity incident discussed above, such as our ability to assess and remedy the cybersecurity incident, and legal, reputational and financial risks resulting from this or other cybersecurity incidents and other risks and uncertainties associated with our business as described in our filings with the Securities and Exchange Commission. Given these risks and uncertainties, readers are cautioned not to place undue reliance on such forward-looking statements. We undertake no obligation to revise or publicly release the results of any revision to these forward-looking statements, except as required by law.
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Source: T-Mobile US, Inc. - T-Mobile Shares Additional Information Regarding Ongoing Cyberattack Investigation

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