Windows 10: web camera freezes

I have an hp pavilion x360 preformed updates now web camera freezes on opening works on youcam but my facial recognition does not work or the windows web cam program work, contacted hp support for resolution and they informed me its a windows issue, and I cant chat with a Microsoft support person because I sat for 30 min being the first person in line and nothing...….

:)

 

Web Camera is not working

Hello

I assume by your comment "black screen appears in video call", you are experiencing problems in other camera apps as well, possibly Skype. If your camera isn't working in any applications this is indicative of a camera driver issue. Please try the steps
listed here to resolve your issue:

http://windows.microsoft.com/en-US/Windows-10/fix-windows-camera-app-problems-with-usb-web-cameras

If your issue isn't resolved after running the steps, please report back with your camera make and model and the driver information you aquire from step 3.

Thanks,

Tom

 

Web camera not working with Windows 10

Hi,

Thank you for contacting Microsoft community.

• What is the complete error message you are getting?

I understand the inconvenience you have experienced while accessing Windows Camera app.

Let try the below steps and check it helps:

Method 1:
Run built in Windows Store Apps troubleshooter.

• Press Windows Key then type ‘troubleshoot’ and hit Enter
• Select “View all” on the left panel and run “Windows Store Apps” troubleshooter from the list and see if it works.

Method 2:
Use the System File Checker tool to repair missing or corrupted system files:

• Click Start.
• Type cmd, and then press CTRL+SHIFT+ENTER to open elevated command prompt(I.e. Command prompt with admin rights).
• If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click
  Continue.
• Type or copy paste the command line into it
  without quotes:
  “sfc /scannow”
• Reboot the system and check if problem resolved.

Also refer to the below suggestion provided by Tom A - Windows Camera Team [MSFT] replied on November 16, 2015 and check if it helps.

Web Camera is not working

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Inspiron 3521 camera grainy and lighting is bad

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

• 
  Are you able to use Camera app?
  
• 
  Have you installed all the pending updates?
  
• 
  Have you installed any third party application recently?
  

Step 1: I would suggest you to open Camera app and check if you are able to access the webcam or not.

• 
  Type camera app in search bar and you will be able to open camera app.
  

Step 2: I suggest you to install the latest available web-cam software from the manufacture web site and check if it helps.

Step 3: I suggest you to check for the latest updates.

• 
  Press Windows logo key +R, enter
  MS-settings: and then press OK. This opens Settings.
  
• 
  In Settings, go to Update & security >
  Windows Update, and then select Check for updates. Install any available updates and restart your PC if required.
  

And also refer the link below and check if it helps.

http://windows.microsoft.com/en-us/windows-10/camera-privacy-faq

http://windows.microsoft.com/en-US/windows-8/camera-app-faq



Keep us posted on this issue so that we can assist you better.