Windows 10: Webcam and external speakers not working

Discus and support Webcam and external speakers not working in Windows 10 Drivers and Hardware to solve the problem; I upgraded a Windows 7 computer to Windows 10 in January. Since then my speakers and Creative webcam have not worked. Do I need new drivers or new... Discussion in 'Windows 10 Drivers and Hardware' started by TimSkidmore, Mar 30, 2020.

  1. TIMSKIDMORE
    TimSkidmore Win User

    Webcam and external speakers not working


    I upgraded a Windows 7 computer to Windows 10 in January. Since then my speakers and Creative webcam have not worked. Do I need new drivers or new hardware and how do I determine?

    :)
     
    TimSkidmore, Mar 30, 2020
    #1
  2. NARESH_K
    Naresh_K Win User

    Webcam not working

    Hi,



    Thank you for writing to Microsoft Community Forums.



    This issue can occur if the camera drivers are not up-to date, your anti-virus may be blocking the camera, or camera app is not installed properly. I would suggest you to follow the troubleshooting steps mentioned in the article:
    Camera does not work in Windows 10. You can also refer to the suggestion on HP article:
    HP PCs - Webcam Troubleshooting (Windows 10, 8).



    If you need any further assistance, please write back with the following information:



    1. What happens when you are trying to access Camera app?
    2. What is the exact error message you are getting?
    3. What is version of Windows 10 that is installed on your device?
    4. Are you using an external webcam? If yes, please help us with the make and model of the webcam.


    Regards,
     
    Naresh_K, Mar 30, 2020
    #2
  3. MURALIDHAR_G
    Muralidhar_G Win User
    Webcam only in B/W

    Hi Seth,



    Thank you for writing to Microsoft Community Forums.



    I can understand that it must be difficult for you when things are not working as it should.



    Provide us additional information to assist you better with this issue:



    1. What is the model number of the laptop?
    2. Is this an external/internal webcam?
    3. If it’s an external webcam, may I know the make and model of the webcam?


    I suggest you to refer the section ‘Roll back your webcam driver’ from the article
    Camera does not work in Windows 10 for the troubleshooting steps.



    Get back to us for further assistance on this issue with the required information. We will be happy to help you.





    Muralidhar

    Microsoft Community Moderator
     
    Muralidhar_G, Mar 30, 2020
    #3
  4. KRISTOFFER ABS
    Kristoffer Abs Win User

    Webcam and external speakers not working

    Webcam not working in Windows 10 Pro on Microsoft camera app and not on Skype

    Hi,

    Since you mentioned that you already reinstalled the driver for your webcam, we suggest that you perform these troubleshooting steps to resolve your concern:


    Get back to us with the results of the suggested troubleshooting steps.
     
    Kristoffer Abs, Mar 30, 2020
    #4
Thema:

Webcam and external speakers not working

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